Customer Service Representative

Tina Davila

*.**********@*****.*** 808-***-**** Las Vegas, NV

SUMMARY

Seasoned professional with 13 years of diverse experience seeking a Customer Service Representative role. Excelled in high-volume call management as a 411 Operator; demonstrated commitment to excellent customer service with top ratings as a Delivery Driver. Skilled in event planning, problem-solving, and maintaining efficient, organized records. WORK EXPERIENCE

Doordash Las Vegas, NV

Delivery Driver Jun 2020 - Present

• Ensure high levels of customer satisfaction through efficient delivery services, consistently achieving excellent performance ratings.

• Utilize handheld devices to accurately scan orders and access route information for effective navigation.

• Communicate promptly with management regarding customer feedback, vehicle maintenance, and documentation discrepancies.

Ted Fujimoto Productions Las Vegas, NV

Personal Assistant Feb 2019 - Nov 2020

• Coordinated logistics for a variety of business events, ensuring successful execution by managing schedules and aligning with stakeholders' needs.

• Maintained an organized system of records and correspondence, prioritizing tasks in alignment with managerial directives.

• Streamlined communication by efficiently directing incoming phone calls to the relevant parties and maintaining precise databases and filing systems.

NV Las Vegas

Semi Professional Billard Player Feb 2012 - Aug 2017

• Enhanced performance by creating and executing a strategic improvement plan, leading to successful outcomes in competitive billiards tournaments.

• Built and maintained strong professional relationships with teammates, coaches, and support staff, contributing to a cohesive and supportive environment.

• Demonstrated effective time management skills by balancing rigorous training and competition schedules with personal responsibilities.

KGB Honolulu, HI

411 Operator Jan 2010 - Dec 2011

• Maintained a high level of courtesy and efficiency in handling a significant volume of calls, ensuring timely and accurate responses.

• Completed industry-standard training to stay current with best practices and emerging technologies, and proficiently directed emergency calls to relevant dispatch centers. EDUCATION

Baldwin High School

High School Diploma, N/A

Wailuku, HI

June 1990 to June 1992

SKILLS

Data Entry • Communication Skills • Computer Literacy • Maintenance • Time Management • Filing • Organizational Skills • Microsoft Word • Dispatching • Databases • Customer Service • Driving • Personal Assistant Experience • Cleaning • Delivery Driver Experience • Customer Support (10+ Years)

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