Data Entry Digital Marketing

JOSHUA T. DELOS SANTOS

#*** ***** ***** ***. ****** City of San Jose Del Monte Bulacan

Email: *******************@*****.***

Contact No: 094********

IT Application Specialist

Strategic troubleshooter and application expert with a proven track record in change management, process optimisation, and transparent communication. Proficient in,,Learning Management Systems and CMS, and more. Dedicated to delivering high-quality service and maintaining up-to-date systems.

EDUCATIONAL BACKGROUND:

Course: Bachelor of Science in Information Technology Year Graduated: May 2017

AMA Computer College-Fairview

Regalado Avenue, Fairview Quezon City

WORK EXPERIENCE:

November 2021 - 2024

L2 Application Support - Radix Corporation (Essilor Luxottica) - Filivest City, 17/F Capella Building, ASEAN Dr, Alabang, Muntinlupa, Metro Manila, Philippines

●2022-2023 Transition - Nikon Project (Application Support)

●Managed multiple projects, including: Nikon difference IOS Nikonlenswear Wordpress, Nikon wordpress upgrade & Transitionsplus

●Actively participated in the upgrade of application

●Facilitated communication with stakeholders, clients, and team members possessing specific skills, such as developers, Linux team, and AWS server team.

●Provided root cause analysis aligned with business requirements.

●Specialized in specific technology platforms, well-versed in business domain processes.

●Adherence to SOP for efficient support within SLA.

●Swift identification and reporting of change requests, with detailed documentation of root cause analyses and effective solutions.

●Execution of targeted corrective/preventive actions for sustainable problem resolution, rigorously verifying action effectiveness.

●Proactive driver of continuous service improvement to eliminate incidents and enhance overall service quality.

●Transparent communication with regular updates to the Problem Manager.

●Strict adherence to change management processes.

●Document process change

● 2021 - 2022 - Essilor Luxottica Project Pioneer of Moodle porject Uploaded new courses and localized content for Luxottica's major brands like Ray-Ban and Oakley. Assigned new learning paths, integrating them into the user queries database

August 2019 -2021

Integration Facilitator - Phoenix Publishing House. 927 Quezon Avenue

Experienced Moodle System Administrator offering comprehensive support, including user orientation, content creation, records management, technical assistance, and server maintenance. Proven track record in enhancing user skills, proficient in account management and troubleshooting,. Dedicated to maintaining an up-to-date and secure Moodle system

March 2018 – 2019-March

Logistic Specialist – Great Sierra Development Corp. Norzagaray, City of San Jose Del Bulacan

Oversee storage, transportation, and delivery coordination for various goods, including cement and excel bags, ensuring timely and accurate procurement.

Evaluate and optimize processes and systems.

Collaborate with carriers, freight forwarders, and logistics management to ensure on-time delivery of project materials ERP technology..

Technical Skills and Tools:

● administration, time reporting, receiving receipts, purchase order)

●HTML,CSS & JS (Request Change)

●Linux fundamental

●Learning Management System LMS (Moodle)

●CMS Content Management System (Wordpress/Wix)

●WooCommerce

●ERP - assessing, defining, and documenting client needs (e.g., personnel

●Project Coordinator/Management

Jira Service Desk & HDA Ticketing tool

TRAININGS / SEMINARS ATTENDED:

● Digital Marketing - Google 2020

●Certificate of Appreciation in a gratitude for sharing his time and expertise as integration facilitator - Advance CLE educators’ Session(Moodle H5P interactive content) Given this 6th day of March 2020 at St. Theresa’s College of Quezon City

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