Customer Service Shop Manager

Susanne Winter

Bake Shop Manager - Jewel Foods

East Dundee, IL

********@*******.*** - 847-***-****

Sponsorship required to work in the US

WORK EXPERIENCE

Bake Shop Manager

Jewel Foods - July 2004 to Present

Maintain high quality products while adhering with safety and sanitary standards to preserve product integrity. Solicit engaging products to customers, including new and promotion sale items, to achieve sales goals throughout the week. Prep daily, weekly, and quarterly common financial ledgers. Oversee inventory and procure any needed items for the store. Track product shipping and receiving to ensure the store and customers received products on time.

• Embodied exemplary customer service by achieving a 90% customer satisfaction rating for four quarters.

• Coached new and existing employees on best practices in product handling, quality control, customer service, and safety and sanitary standards.

Bakery Clerk

Jewel Foods - October 2000 to July 2004

Exuded a gregarious attitude to all customers before preparing customer orders and to elevate the customer service experience. Arranged displays and sales floor tables for weekly sales initiatives. Stocked bakery shelves and tables with attractive products for customers to interact with. Baked and packaged goods for display and shipping to outside customers.

• Improved sales by 19% during the first year of employment. Owner/Operator

Dog's Best Friend - Chicago, IL - November 1983 to June 2000 Dog's Best Friend– Chicago, Illinois

● Sole Proprietor

● Managed all aspects of running a successful and long running pet grooming business.

● Worked extensively with all breeds of dogs and cats.

● Maintained quality customer service ensuring repeat client appointments.

● Hired, trained and motivated employees.

● Designed, set up and maintained work areas.

● Prepared quarterly financial statements.

● Kept current with the latest innovations in the pet industry.

● Involved in community and professional organizations.

● Prepared quarterly financial statements.

● Set up advertising.

● Ordered supplies.

EDUCATION

Bachelor of Arts in Sociology

COLORADO STATE UNIVERSITY

Certificate in Professional Grooming

MIDWEST SCHOOL OF DOG GROOMING

ADDITIONAL INFORMATION

Areas of Expertise:

Team Leadership, Inventory Control, Professional Development, Scheduling, Loss Prevention, Courteous Customer Service, Sales & Marketing, MS Office, Procurement, Shipping & Receiving Processes, Food Safety Certificate, VLM, Common Financials, Code Green, EBIDA

Contact this candidate