Customer Service Representative
Resume:
Imie Frederickson
*st floor rear apt
Troy NY, 12180
********@*****.***
I am an Office Professional with ten plus years working as an Office Administrator and Receptionist. My position working with MVP Health Care provided me with the knowledge of the healthcare system by allowing me to answer benefit question's through calls with up-to-date knowledge of policies for various medical authorization. I also have handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
I am versed in customer support in high call volume environments and have superior computer skills and telephone etiquette. I have had outstanding verbal and written communication skills and am local to Albany and available for interviews immediately. Thank you.
Experience
Spectrum
Customer Service Representative
Schenectady NY
September 2024 to Present
Take calls from New & Existing customers
Update cell phone numbers & information
Experience
Elevance
Senior Customer Service Representative
Albany NY
March 2021 to Feb 2023
Process Insurance Request
Take incoming calls
Update New Customer
Experience
St. Peter’s Hospital
Lab Assistant
Albany, NY
March 2019 to 2021
●Process incoming Specimens for Hospital as well as for Off Sites and Doctors offices
●Resolve Specimen and tests that are not drawn correctly
●To give verbal as well as faxed results to the various Doctors and Facilities
●To make sure that Insurance information is correct for lab procedure payments
●To make sure that correct diagnosis codes are used for payment purposes as well as to make sure that patients are billed correctly.
Experience
Union Counseling
Office Administration
Schenectady, NY
January 2017 to January 2019
Greeted patients, answered. calls, took copays, Processed claims to Insurances. Handled day to day tasks.
Experience
Value Options
Office Admin
Latham, NY
December 2014 to December 2016
·Answer a high volume phone calls with professionalism and telephone etiquette
·Handled Multi-line Phone calls
·Took incoming calls from providers as well as facilities to obtain authorization for various procedures, to educate with members benefits according to HIPPA Compliance
·Resolved claims issues and transferred calls and or claims issues to the appropriate ques to be handled
CTDI Warehouse
Office Admin (Contract)
Schenectady, NY
May 2014 to November 2015
·Answered a high volume phone calls with professionalism and telephone etiquette
·Assisted customers as well as employees via in person and via telephone
·Answered an average of 60+ calls per day by addressing customer inquiries, solving problems and providing new product information
·Earned management trust by serving as a lead trainer for Raptors
·Described procedures and policies to employees and accurately explained details and care of merchandise
Independent Care Giver
Albany, NY
February 2012 to October 2014
·Took care of ill Family Member
·Handled medication, scheduled doctor appointments, and was the main transportation for the family member
·Organized all financial matters, including bills that needed to be paid
MVP Health Care
Receptionist
Schenectady, NY
February 2007 to February 2012
·Provided an elevated client experience to generate a loyal clientele
·Answered benefit questions through calls with up-to-date knowledge of policies for various medical authorization
·Effectively communicated with and supported other departments and administrative teams on a daily basis
·Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
·Developed a reputation as an efficient service provider with high levels of accuracy
Education
Academy of Holy Names
High School Diploma
Skills
Medical authorization
Claims
Customer Service
Call Center
Multi-line Phone calls
Insurance Resolution
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