Atlanta Ga Front Desk

SKILLS: Planning and time management skills, ability to communicate with diverse individuals

PROFESSIONAL EXPERIENCE:

USCIS offices / Department of Labor Foreign Labor Certificate CW-1, H2B, H2A, Atlanta GA 9/2021- Present

Case Processing Analyst,

Respond to issues from applicant with complications of Labor certification program application.

Ensure accurate response for PERM, SR, LCA application of certain aspects of immigration.

Assist supervisor with training new staff.

Applying knowledge of a range of immigrant and non-immigrant related laws, regulations, legal decisions, principles, and methods applicable to the visa program sufficient to produce accurate and substantive recommendations for labor certification determination.

Providing recommendations to Federal staff regarding the disposition of each application case documentation.

Performing employer existence/verification and sponsorship checks, conducting prevailing wage determinations, developing, and preparing case file documentation for administrative appeal processes, drafting official correspondence, maintaining administrative case files Complying with all applicable immigration laws, Federal regulations, program and policy guidance

USCIS Homeland Security, Application Support Center, Atlanta GA 4/2019 – 9/2021

Biometric Clerical Technician

Perform Biometrics processing that includes capturing electronic fingerprints, photographs, and signatures within USCIS processing time system. Utilizing software programs such as CPMS and BET

Review immigration and biometrics documents for accuracy and completeness of immigration forms.

Secure highly sensitive I-551 seal for expired green cards.

Respond to applicants or their legal representatives seeking immigration status by phone and in person.

Screen applications for immigration benefits to determine applicant information and identity.

NFC Amenity Management Atlanta GA 4/2018 - 4/2019

Director of Concierge, Front Desk

Supervise staff, coordinate team meetings, trainings, schedules to ensure coverage.

Evaluate the performance of regional staff daily and annual review.

Manage expenses utilizing spend-down sheets, completed payroll.

Recruit, coach, counsel and make recommendation of staffs of 25.

Achieve monthly revenue and operating income goal.

Upheld building, facilities, service, and emergency procedures

Maximus Inc. Albany NY Account Review Appeal Administrator 4/2014 - 04/2019

Analyzed, written, email and phone, complaints from clients pertaining to their account.

Process informal dispute resolution for appeals, prepare evidence packet documents for court. Assist management with scheduling/ tracking of workforce, train new employees.

Provide assistance to consumers seeking financial assistance programs/public health care programs (Medicaid, Medicare, CHIP).

Cape Air Airlines, St. Thomas Virgin Islands/Albany Airport NY Operations flight Coordinator, 8/2012 – 4/2014

Selling seating tickets for large groups, accepting all payments via credit card, cash

Process identification for clearance thru federal data base

Troubleshoot & resolve all customer service issues and complaint.

New York City Department of Transportation New York, Administrative Assistant 4/2003 – 12/2011

Serve as assistant to Deputy Director, provide approval of all applicants request.

Complete schedule, reports, expenses, travel itineraries, meetings, for director and staff.

Supervised and provided administrative support for various locations.

Prepared and executed all work for the department /ordering of equipment, office supplies,

Trained new employees, plan, and delegate work assignments to ensure proper staffing.

EDUCATION:

New York Institute of Technology, Westbury NY Queens borough Community College, Bayside NY

Bachelor’s degree - Hospitality Management Associate Degree - Accounting

Dear Sir/Madam

I am interested in joining your team. I am confident that I can perform the job effectively. My background and career goals seem to match the job requirements.

Currently I hold a position that allow me to self-manage working independently and assisting other teams and team members, while communicating effectively utilizing my analytical research skills in a timely manner with strong customer service skills.

I maintain a professional demeanor. I am a team leader with strong organizational and communication skills.

I am looking forward to meeting with you. I can be reached at 340-***-****. Thank you for your time.

Sincerely,

Marcina Willie

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