Service Representative Customer

Summary

To share and contribute my knowledge to the furtherance of the organization that can

provide me the opportunities to enhance my capacity.

Education Professional Experience

* Informatics College of Manila Costumer Service Representative

Bachelor Of Science and Business Management CwtSato Travel Inc, 2023-2024

2016-2017,

Manage large amounts of incoming phone calls

« Generate sales leads

+ _ Datamex Institute of Computer Technology Identify and assess customers’ needs to achieve satisfaction

Bachelor of Science in Information Technology Build sustainable relationships and trust with customer accounts

June 2015- March 2016 through open and interactive communication

Provide accurate, valid and complete information by using the right

methods/tools

¢ Meet personal/customer service team sales targets and call

handling quotas

Handle customer complaints, provide appropriate solutions and

alternatives within the time limits; follow up to ensure resolution

* Keep records of customer interactions, process customer accounts

and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

skills

Strong organizational and time-

management skills

Exceptional communication and

interpersonal skills

Ability to work independently and as part

of a team

© Detail-oriented and able to handle

multiple tasks simultaneously © Working closely with customers to determine their needs.

+ Experience in managing budgets and « Answering customer questions about products and recommending solutions.

handling financial documents * Promptly resolving customer complaints.

« Ensuring maximum client satisfaction.

¢ Engaging with customers and highlighting promotions.

* Managing inventory and carrying out transactions.

* Guiding customers through the buying process.

Sales Associates

Publix Supermarket Inc.2019-2022

Certifications

Assistant Supervisor

Dollar Tree 2020-2022

e ALL- LINES TRAINING CERTIFICATION

ADJUSTER (CA) DESIGNATION e Assisting with training new associates

e Helping to resolve customer complaints

e Maintaining store cleanliness and organization

e Monitoring inventory levels and ordering merchandise as

needed

e Processing customer transactions Balancing the store’s cash

register

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