Graphic Designer Customer service
Resume:
MARK FRENCH
Pflugerville, Texas *****
*********@*****.***
http://www.linkedin.com/in/mark-alan-french/
https://fmark3503.myportfolio.com
SUMMARY
A creative and detail-oriented graphic designer and production artist with extensive experience in marketing collateral creation, operations management, quality control, database management, process management, and customer service. Proven aptitude for translating complex materials into engaging visuals while working in deadline-driven environments. Excels at partnering cross- functionally to build consensus and ensure meeting of all project deadlines. Contributes to success by leveraging exemplary leadership, technical, and communication skills to fulfill company objectives, reduce costs, and implement solutions to meet business needs. COMPUTER SKILLS
Microsoft Office Suite, Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat Pro, Adobe Bridge, Lightroom, Camera Raw), Enfocus Pitstop, Media Bank, Adobe Experience Manager, SharePoint, Teams, Google Docs, WordPress, HTML, CSS, Figma, Instagram, Basecamp. SAP Webcenter, Esco Remote Director.
SALTY SNACKS – A HERSHEYS CHOCOLATE COMPANY, Austin, Texas OLBERDING BRAND FAMILY, Cincinnati, Ohio
On-site Graphic Technologist 2023-Present
Responsibilities: Prepare final artwork for production, following established brand guidelines and technical specifications. Review and proofread designs for errors, ensuring accuracy in text, images, and other elements, and ensuring that all creative material provided is in the correct format for publication. Maintain an organized file management system and accurately label rounds of design assets.
• Professional verbal, written, and interpersonal skills.
• Capable of proper pre-press file preparation and quality control standards.
• Ability to work under strict deadlines, multi-task, and stay proactive in a fast-paced environment.
• Knowledge of proper use of typography, including font style, kerning, and leading.
• Ability to multitask and establish personal objectives to meet established deadlines for a variety of projects.
• I am a self-starter with excellent time management skills.
• Ability to work independently and manage multiple deadlines and projects.
• Ability to evaluate and think critically, with customer needs in mind. INK IMAGES, Georgetown, Texas
Senior Graphic Designer, Marketing Associate, Customer and Sales Support 2022-2023 Created designs, logos, illustrations for marketing materials and Print collateral. Performed efficient and accurate edits to customer typography, Images and layout. Created pdf proofs for customer approval and final production. Interacted with customers via email, phone, text, chat, and in-store to answer questions and create sales.
• Ensure customers and potential customers have a great experience when on-site while interacting with our on-site marketing content team.
• Competencies in print-layout, photo-editing and vector-art creation software as well as an understanding of visual design principles.
• Digital and print design, brochures, booklets, proposals, posters, ads, business cards, letterhead.
• Created infographics, social media graphic campaigns, newsletters, catalogs, and logos.
• Created direct mail, flyers, brochures, magazine spreads, tradeshow exhibits, banners, emails, vinyl signs.
• Professional verbal, written, and interpersonal skills.
• Advanced user of Adobe Photoshop, Illustrator, InDesign, Acrobat.
• Capable of proper pre-press file preparation.
• Ability to work under strict deadlines, multi-task, and stay proactive in a fast-paced environment.
• Knowledge of proper use of typography, including font style, kerning, and leading.
• Ability to multitask and establish personal objectives to meet established deadlines for a variety of projects.
• I am a self-starter with excellent time management and a willingness to learn.
• Ability to work independently and manage multiple deadlines and projects.
• Ability to evaluate and think critically, with customer needs in mind. DOVER FUELING SOLUTIONS, Austin, Texas
Graphic Design Associate, 2020-2022
Created branded proposal documents which included fuel dispensers, doors, valances, and state and local warning decals. Created final approved branding specification sheets and print-ready artwork for use by our production facility. Maintained database of artwork, master artwork templates, and final page layouts for use by sales, customer service, engineering and production groups.
• Performed edits to artwork and spec sheets, and placed final PDF files in our Oracle database.
• Saved 15% in total costs by enabling Sales and Merchandising teams to streamline Specification Document approvals by using a digital proofing system.
• Ability to work under strict deadlines, multi-task, and stay proactive in a fast-paced environment.
• Knowledge of proper use of typography, including font style, kerning, and leading.
• Ability to multitask and establish personal objectives to meet established deadlines for a variety of projects.
• I am a self-starter with excellent time management and a willingness to learn.
• Ability to work independently and manage multiple deadlines and projects.
• Ability to evaluate and think critically, with customer needs in mind. RR DONNELLEY & SONS, Oak Brook, Illinois
Pre-Press Imaging Specialist, 2014-2020
Managed delivery of all Ace Hardware product photography to internal clients, and completed the creation of IOS, android, and print-ready final images. Created retail signage, print collateral, and product displays. Tradeshow-event signage, Performed edits to typography and layout, performed pre-flight of final PDF files to complete quality control standards. Maintained a database of over 275,000 images, logos, artwork, and final page layouts. Created marketing collateral for Instagram Posts and Stories. Created layouts for proposals, pitch decks, and presentations.
• Reduced repeat uploads onto ftp sites 20% by introducing image format standards guide for Ace Hardware departments.
• Decreased printing and re-work errors 10% by producing a specification sheet of on-site printing capabilities.
• Cut processing costs for vendor images and logos 25% by creating SOP document.
• Saved 15% in total costs by enabling Ace Hardware merchandising team to streamline image approvals by using a digital proofing system.
• Increased productivity 23% by developing naming and image format procedures document for vendor artwork. IN-PRINT GRAPHICS, (a One Step, Inc. Company), Oak Forest, Illinois Production Artist, 2007-2014
Created designs for marketing materials and collateral. Performed efficient and accurate edits to typography and layout, and completed proofs for production. Ensured correct formatting of customer photography, and edited resolution, color, layout, and images to optimize final product.
• Assisted customers by printing, mounting, and laminating client files, and maintained image, logo, and layout files within database for clients.
• Reduced spending 15% in total costs by creating database of images and master InDesign templates for all of Panduit’s product specification sell sheets.
• Ability to work under strict deadlines, multi-task, and stay proactive in a fast-paced environment.
• Knowledge of proper use of typography, including font style, kerning, and leading.
• Ability to multitask and establish personal objectives to meet established deadlines for a variety of projects.
• I am a self-starter with excellent time management and a willingness to learn.
• Professional verbal, written, and interpersonal skills.
• Advanced user of Adobe Photoshop, Illustrator, InDesign, Acrobat.
• Capable of proper pre-press file preparations.
EDUCATION
MORAINE VALLEY COMMUNITY COLLEGE, Palos Hills, Illinois A.A. Accounting
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