Customer Service
Resume:
ELAINE “RITA” MILLS
CRESTVIEW, FL. 32539
*********@*****.***
Skills Summary
Strong leadership qualities, well organized, problem solving, self starter, computer operations, strong customer service, professional telephone etiquette. Strong work ethic. Good with people. Huge love for animals and they love me too.
Education
Graduate of North Forrest High School
Hattiesburg, MS - 1981
Work Experience:
IQOR
Local Number Portability
May 2023 – Nov 2023
Third party agency handling telephone number portability for Verizon
Full time work from home customer service position
Incoming/Outgoing calls to customers and other cell providers assisting with porting telephone numbers to and from Verizon
Problem solving and de-escalating customers, internal/external whenever necessary
Maintained excellent customer service surveys and required metrics
Asurion
Customer Service Representative and Appliance Expert
Sept 2019- July 2022
Full time work from home customer service position
Locating available appliance/electronic technicians and booking appointments while arranging technician’s daily route
Ordering/tracking parts needed for repairs
Incoming and outgoing calls from customers and repair technicians
Problem solving and de-escalation for internal and external customers
Ensured all repairs completed to customers satisfaction
Ensured all necessary forms and paperwork complete
Sears Holdings Corp.
April 2010 – Jan 2019
Hardware Sales Associate; April 2010 – July 2010
Footwear Dept. Manager / combined with
Fine Jewelry Dept. Manager; July 2010 – 2014
Softlines Lead; 2014 – 2015
Appliance Sales Specialist – Hardlines Sales Lead (Asst. to Appliance Dept. Mgr.) 2015-2019
Store key holder
Held several mgmt. positions during career
Setting store signs and ad/sales signage
Interviews, hires of new employees and training
Assembling of new appliances and floor models, dept. resets/planograms
Responsible for matching the best product to customer’s need while working within their budget
Completing online purchases/orders for customers
Sold warranties for in home service including replacement of appliance
Assisted in troubleshooting problems over the phone in order to repair issue or recommend and set up service calls for repairs to affected appliances.
Worked yearly inventories, every year in all depts.
Set planograms, ordered out of stock merchandise and supplies
Responsible for following all fine jewelry dept. security protocol and performing regular diamond audits with loss prevention dept.
Responsible for taking in jewelry repairs, shipping to repair company, inspecting all completed repairs and returning pieces to customer
Responsible for receiving, verifying and checking in monthly supply order of fine jewelry inventory per company and dept. security standards
Creating interesting displays to enhance sales
Dollar General Corp.
Asst. Store Manager 2001-2003
Started as stocker, helped set up and open brand new store.
Promoted to 3rd key within 3 months, soon followed by promotion to Asst. store manager.
Traveled to different problem stores for resets, inventory, etc.
Responsible for making schedules, ordering and stocking merchandise, unloading freight, inventory, bank deposits, dealing with vendors and the day to day duties of running a store.
Assessments (Indeed Job Skill tests)
Mechanical Skills: Aptitude — Highly Proficient, March 2019
Measures a candidate's ability to understand and apply mechanical concepts and processes.
Mechanical Skills: Monitoring — Highly Proficient, March 2019
Measures a candidates ability to monitor machine indicators in order to ensure safe and appropriate operation.
Organizational Skills: Highly Proficient, March 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules.
OBJECTIVE
I believe every member of a team is important to the overall strength of that team. I would be an asset to your team as I bring a variety of skills and strengths to the table due to my varied past careers. I possess strong and effective written as well as verbal communication skills. I am a problem solver and am able resolve many issues by using active listening and de-escalation techniques. I believe that good customer service is at the core of any successful business and will always do my utmost to provide my customer with respect and the best service available.
Contact this candidate