Customer Service Account Manager
Resume:
Wallace, SC *****
**********@*****.***
Scott Malachi
CAREER PROFILE
Creative, dynamic, and results-driven management professional with over 5 years of progressive experience in retail, restaurant, and customer service environments. Track record of top performance in a variety of challenging assignments. Possess thorough understanding of operations, budgeting, and product knowledge. Able to easily adapt to new and different settings. Superb verbal and written communication skills. Areas of Expertise include:
Operations Management High-Expectation Client Relations Inventory Control Quality Customer Service Cash Management & Expense Control Staff Training
PROFESSIONAL EXPERIENCE
September 2008-Present Pee Dee Cleaners Inc Cheraw and
Chesterfield SC
Co-Owner/Manager
Running daily operations of running a dry cleaning business
Responsible for generating sales
Responsible for building relationships throughout the community
Responsible for quality customer service
Responsible for hiring and coaching employees
Building relationships with other business owners in the community
April, 2006-July 2008 Rent-A-Center Columbia, SC
Account Manager
Provided expert account management for nationwide furniture and electronics rental company
Managed new and existing customer accounts; offered product upgrades and replacements
Collected payments or merchandise on delinquent accounts
Enforced contract agreement rules and regulations
Increased route sales through informative and strategic client interaction
Dec. 2004 – Jan. 2006 Waffle House, Inc. Chapin, SC
General Manager
Coordinated the entire operation of the restaurant during scheduled shifts
Managed staff throughout their shifts and provided constructive feedback
Handled customer complaints with courtesy and professionalism
Ensured that all employees adhered to the company’s uniform standards
Recruited, trained, and motivated qualified staff
Organized and supervised the shifts of kitchen, waiting, and cleaning staff
Increased sales and lowered food costs through strategic promotions and quality service
Aug. 2004 – Oct. 2004 Call Tech Communications Columbia, SC
Customer Service Representative
Responded to Bellsouth customer account and password inquiries
Suggested account upgrades, promotional rates, and purchase of new products
Directed calls to appropriate areas handling specialized product and service complaints
Recommended process improvements to call center management
Researched billing issues and account histories for accuracy and problem resolution
Maintained detailed records and logs
May 2001 – July 2001 Richland County School District One Columbia, SC
Instructional Assistant
Assisted lead teacher with educational responsibilities including reading to children, identifying areas of need, and encouraging children to work independently
Reinforced skills taught by the classroom teacher in smaller and one-on-one settings
Helped children individually with special projects and assignments
Promoted safe and healthy environments during work and play times
Education
University of South Carolina, Columbia, SC
Bachelor of Arts Degree in Sociology, December 2004
Computer Skills
Proficient in the use of: Microsoft Office Programs (Word, PowerPoint, Outlook, Excel); Internet Explorer
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