Customer Service Human Resource
Resume:
Kay Brown
Kingwood,Texas 77339
*********@*****.***
Professional Summary:
● Areas of expertise encompass 30 years of customer service and relations experience in the Communications, retail, Funeral Home planning industries credit union/banking
● Human resource
ADP and HRIS experience
Data entry for new hires, termination of employment, and employee changes.
● I've had experience in processing job classification changes (titles, pay) processed status changes (terminations) and ensure employee data accuracy.
Excellent communication skills, both written and verbal.
• Strong problem-solving
• Ability to work in a remote environment
Flexible availability to work part-time hours.
Additional qualifications include a high level of professionalism, management skills, excellent interpersonal communication, administration, Human Resource and organizational skills.
Inspirational writer & spiritual counseling
Key Skills: Proficiency in Microsoft office, social media platforms, and project management Education
Massey Business College
Additional Coursework
Houston Community College- Computer science courses University of Houston- Retail Math course
Universal Life Church
Ordained Minister
Employment
Administrative Assistant,
Elohim Investments LLC.
117 West Hamilton St.
Houston,Texas 77076
October 2019-July 2022
Process application for Lenders,compile information on real-estate properties and assist with closing on properties.
Receptionist, Loan Processor
Education First Federal Credit Union
Beaumont, Texas 77706
September 2016 to July 2019
Hired as switchboard operator and within 6 months promoted to loan processor and later took position as receptionist:
Worked closely with manager who supervised member support and call center department answering incoming, daily attendance scheduling employees for all branch locations, verifying credit union members banking information to companies also processed member loans, processed payments, cut checks for dealerships also worked closed with title clerk and assisted when needed.
Administration Assistant
McDuffie’s Mortuary Inc.
Houston, Texas
November 2003-December 2015
Developed and coordinated pre-need and funeral arrangements; assisted and guided families through the funeral planning process :provided support to grieving families, managed daily administrative duties including answering incoming calls, scheduling appointments, managing accounts payable and arrangements for vendors: processed and managed payroll and verified insurance coverage.
Customer Service Representative
Houston Cellular-AT&T
Houston, Texas & Farmers Branch, Texas
March 1999 to August 2003
Provided the timely solutions of customer inquiries & complaints: diffused customer concerns.
Provided thorough responses to billing inquiries, processed payments and extentions and upgraded service plans.
Merchandise Assistant
Specialty Retail Inc. (SRI)
Houston, Texas
December 1996-September 1998
Telemarketing Sales
Representative
M.C.I Telecommunications Corporation
Houston, Texas
February 1996 to May 1996
(Office Close Down)
Customer Service Representative
GTE (Verizon)
Houston Texas
August 1994 to September 1995
Merchandise Staff Assistant
Stage Stores
Houston, Texas
July 1991- August 1994
Office Manager
Doctors Care & Therapy
Houston, Texas
February 1990 to July 1991
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