Front Desk Production Manager
Resume:
JD Ball
Scottsdale, AZ *****
**@*****.***
Dedicated, reliable, and cross-trained. I am an asset to any team as an employee or a manager. I work very well with people as a people person or alone with no supervision. I treat any job with sincerity and the common goal of a successful operation.
Work Experience
Publisher/Author
Working to Improve Lives/Career Direction-San Diego, CA January 1992 to Present
Wrote and Published Working to Improve Lives and Career Direction Book Series (still on Amazon after 12 years) Can take a 500-page full-color coffee table quality book from concept to wholesalers like Baker & Taylor. Art Director, Production Manager, EIC 300-500 page full-color coffee table style books related to city-regional industry, business profiles, hospitality, STEM, biotechnology, and career mentoring. featuring/dp/B002ZQAAKM Published Author for American Press, Working to Improve Lives, Career Direction and Sharing Wisdom Book Series - San Diego CA Wine Consultant/Associate Publisher-Special Projects Robert Parker Wine Advocate-Los Angeles, CA
January 1985 to Present
I specialized in Californa varietal ratings. Crearted, published and mamaged various media project. Night Audit Supervisor
The Scott Resort and Spa-Scottsdale, AZ
January 2021 to January 2023
• Worked with accounting financial information.
• Cross-train in other hotel-related areas including the bar and security
• Prioritize flipping the night.
• Checked guests in/out, take reservations, we-up calls, etc.
• Audit and reconcile financial and statistical reports
• Prepare Pass Down Report Daily Operating Report, Discount Programs, Tax Reports
• Audit and reconcile Banquet, Hotel, Spa, Restaurant and Bar
• Audit, reconcile, consolidate, and transmit all credit cards for Banquet, Hotel, Spa, Restaurant and Bar
• Computer savvy with communications networks.
• Perform daily, weekly, monthly, and annual data processing system functions as required.
• Communicate well management and any problems that arise are addressed immediately
• Excellent guest service
GM/Event Planner/Bartender
Sundown Yacht Charters-Marina del Rey, CA
January 1988 to January 2023
Barteneded every night. Managed the event operation on a four deck-110 ft yacht for corporate/charity events. Managed a staff of 10-30. We used other yachts and locations for beach parties, estate events, champagne sunset cruises, and holiday office parties for up to 500 guests. Created and sold full-service events daily to corporations and charities. Managed food and bar inventory. Managed all facets of event production including budget, location, sponsorship, menu, theme, and bar. Responsible for HR, guest satisfaction, and accommodations. Oversaw the planning, budgeting, and HR. Consistently profitability in a very competitive environment. Supervised the kitchen and meal planning. Night Audit/Night Audit Supervisor
Holiday Inn, Best Western, Hilton, Tru, Home2, Choice, Comfort-Scottsdale, AZ January 2015 to December 2021
• Most hotel experience is split between 1980 to 1985 and then 2015to 2023: Night Auditor; (day front desk back up); bartend and security manager experience. Auditing Skills
• Proficient using EMS (management system)
• Balancing the day’s business
• Complete knowledge of Opera and other systems
• Security
• Extending credit based on analysis
• Turning the day and back up
• Running the audit
• Customer service and public relations • Know and adhere to hotel standards
• Maintain a constant goal of 100% guest satisfaction • Telephone and PR skills Proficient on the following hotel management software: 1. Hotel Key-Worlds Best
2. Opera ISG
3. Synxis Hotel System
4. Choice Hotel's Own Sys
5. Comfort Inn's Own System
6. Best Western HEMS
7. On-Q
8. Palms
9. Host Live/Host Character
10. Spring Miller
Front Desk Manager/Night Audit
Holiday Inn East Kellogg (now Red Roof Inn) -
Wichita, KS January 1978 to January 1982
The overnight front desk auditor/ front desk manager. Medical Practice General Manager
My MD Now-Scottsdale, AZ
January 2006 to December 2016
Everything non-clinical. Acctng, HR, investor relations, max income... Responsible for running a team of doctors, nurses etc.
• Supervised 15 employees
• Managed the entire practice
• Handled day-to-day operations
• Managed shifts
• Supply inventory
• Handled all payroll, HR, sales, and investor reporting
• Made weekly deposits
• Kept sales volume high
• Worked with Medicare, State, and Federal inspectors
• Maximized income through coding
• Direct contact with the investment group
Youth Lacrosse Coach
San Diego, CA
January 2013 to December 2015
Youth Teacher/Sponsor/Volunteer
Teach for America-Scottsdale, AZ
January 2010 to December 2015
Volunteer
UMOM-Scottsdale, AZ
January 2010 to December 2015
Youth Teacher Volunteer
Pinnacle Presbyterian Church-Scottsdale, AZ
January 2008 to December 2013
Advertising Production Manager
Ball Production House-Los Angeles, CA
January 1992 to December 2006
Produced several books and several magazines. Converted most of LA's advertising agencies to electronic print production.
Front Desk Manager/Night Audit
Holiday Inn East Kellogg (now Red Roof Inn)-Wichita, KS January 2000 to January 2004
The overnight front desk auditor/ front desk manager. Bar Manager/Bartender
29th Street Club - Manhattan Beach-Manhattan Bch, CA February 1988 to January 1999
Bar Manager
29th Street Club - Manhattan Beach - Manhattan Bch, CA January 1988 to June 1992
I managed all facets of the bar as bar manager.
Open/close the bar. Inventory manager. Auditor
HR management, payroll, hire/fire, and compliance
Mos 8541
United States Marine
January 1981 to December 1985
Education
Pre
UCLA - Westwood, CA
January 1985 to January 1987
Skills
• Proficient using EMS (management system)
• Balancing the day’s business
• Complete knowledge of Opera and other systems
• Security
• Extending credit based upon analysis
• Turning the day and back up
• Running the audit
• Customer service and public relations
• Know and adhere to hotel standards
• Maintain a constant goal of 100% guest satisfaction
• Telephone and PR skills Proficient on the following hotel management software: 1. Hotel Key-Worlds Best 2. Opera ISG 3. Synxis Hotel System 4. Choice Hotel's Own Sys 5. Comfort Inn's Own System 6. Best Western HEMS 7. On-Q 8. Palms 9. Host Live/Host Character
• Events management
• Hospitality
• Budgeting
• Customer service
• Hotel experience
• Front desk
• Computer skills
• Training & development
• Guest services
• Night audit
• Guest relations
Certifications and Licenses
Driver's License
November 2020 to November 2032
Food Handler Certification
Guard Card
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