Customer Service Data Entry

J Jaseudia Presley

662-***-**** ***************@*****.*** Darling, MS 38623

SKILLS

• HIPAA Compliance

• Patient Scheduling

• Customer Service

Medical terminology

knowledge

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• Patient-focused care

Problem-solving

abilities

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• Active Listening

• Critical Thinking

• Data Entry

• Customer Relations

• Problem Resolution

• Call center experience

• Conflict Resolution

• Computer Proficiency

Money handling

abilities

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• Safety practices

• Passenger Safety

• Transporting Students

• Schedule Coordination

• Office Administration

• Office Management

• Administrative Support

• Client Relations

• Scheduling

• File Organization

• Workflow oversight

• Records Management

• Budgeting and finance

PROFESSIONAL SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

WORK HISTORY

January 2023 - May 2023

Medical Assistant, Baptist Internal Medicine

April 2023 - November 2023

Office Coordinator, Elite Physical Therapy And Fitness- PRN, Olive Branch, MS August 2020 - January 2023

Client Care Counselor, Aaron E. Henry Clinic

Triage patients, Prepared referrals, Schedule appointments, Perform EKG, Provided injections, Assisted in the laboratory, Prepare patients for blood collection, Venipuncture/blood draw

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• Sanitized, restocked, and organized exam rooms and medical equipment.

• Obtained client medical history, medication information, symptoms, and allergies. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

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Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

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• Interacted with customers by phone, email, or in-person to provide information. Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

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• Maintained office supplies inventory by checking stock and ordering new supplies. Tracked records, filed documents, and maintained communication between clients to manage office activities.

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August 2018 - August 2020

Teacher/Bus Driver, Faith Academy Preschool

August 2015 - May 2018

Teacher Assistant, Greenhill Elementary

January 2015 - December 2017

Customer Service Representative, Kelly Connect, Remote Communication skills, Answer the phone, Verify insurance, Collect and post payments, Schedule appointments and referrals appointments

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Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.

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Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.

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Prepare students for kindergarten, Train new teachers, Administrative skills, Drove the after school bus

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Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

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Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

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Assist with third through fifth grade students, Assist teachers with daily preparation for testing, Prepare the students for all state testing

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• Responded to student needs and questions promptly. Assisted teachers with classroom management and document coordination to maintain positive learning environment.

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Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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EDUCATION

January 2023

Medical Assistant Program

Concorde Career College, Southaven, MS

• Practice venipuncture and injections

May 2014

Associated Of Applied Science

Coahoma Community College, Clarksdale, MS

May 2007

High School Diploma

Madison Shannon Palmer High School, Marks, MS

• Learn how to triage patients

• Knowledge of policies and procedures

• Knowledge of HIPPA laws

• GPA: 3.83

• Medical terminology

• Learn HIPPA laws

• Knowledge of coding procedures

• Knowledge of patient care

Contact this candidate