Robert Hampton
Project manager/ Systems integrator - Prince Frederick
Port Republic, MD 20676
****.*******@*****.***
• Highly motivated, people and team oriented, self-starter, with a positive “can do" attitude.
• Proven ability to manage, mentor, and train diverse individuals. Skilled decision maker, with ability to solve problems quickly and efficiently.
• Strong adaptability skills to deal with a wide range of new and different industries as well as a willingness to “think out of the box", and create plans to resolve issues within any given environment.
• 10+ years in Customer Service related jobs, providing value added services to external and internal customers, including attitude, knowledge, technical support and quality of service in a timely manner.
• Osha 30 Certified
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Systems Integrator / Project manager
3D Tech, LLC-Indian Head, MD
June 2023 to Present
• Pulling low voltage cable throughout newly constructed homes
• Servicing residential and commercial properties for low voltage electrical issues
• Interface with customers as necessary to install and test equipment..
• Perform small installations of CCTV/ IP cameras and access control
• Test, and troubleshoot Burg, Access, CCTV and Intercom systems.
• Program digital video recorders and network video recorders according to client needs.
• Diagnose Security system problems and determine faulty components.
• Ability to speak intelligently with network and IT personnel about IP addressing issues.
• Interface with customers as necessary to install and test equipment.
• Train customers on operation of Equipment.
• Perform small installations of CCTV/ IP cameras and access control
• Install CCTV and access control in volatile areas
• Install, maintain, and repair various security systems
• Perform inspections and surveys of commercial CCTV and access control on commercial properties
• Interface with customers as necessary to install and test equipment..
• .Perform installations and programming of CCTV/ IP cameras and access control Moving Consultant
Worldwide Moving Systems-Waldorf, MD
September 2022 to May 2023
Solicits transportation services or storage business from homeowners (consumers) and business establishments and estimates packing, crating, moving, and storage costs by performing the following duties. This includes interstate; local relocations; international and storage transactions, limited to the movement and storage of used household goods.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assists and aids the Company in the prompt and efficient handling of the business of the Company. Writes orders for the Company’s services within the territory authorized to be served by the Company. All such orders shall be written in strict compliance with established tariffs, other defined applicable pricing schedules, and in accordance with Company rules, regulations, and instructions. Assist Sales Manager with marketing presentations and field marketing duties as assigned. Be sensitive and respectful of clients needs and conduct a personable presence within a client’s home or business. Must be comfortable entering various homes and establishments. Prepares the necessary forms in connection with the requested services, such as survey data, declarations, orders for service, bills of lading, etc., and enters such data into the administrative systems of the Company.
Develops lists of prospective customers from review of publications, contacts with business organizations and associations, networking groups, and real estate agencies to include Open Houses, Broker Opens; prepares mailing to potential customers from home sales listings as needed. Meet and exceed sales revenue and task goals. Prospect to find new leads, through Cold and Warm calls and emails. Market online through social media posts and interactions with decision makers identified through social media.
Assists in the identification and collection of prospective customer list, answers customer inquiries for services, provides customer support services on the phone for registered customer moves, and assists with the resolution of customer issues and complaints. Examines goods to be moved or stored, estimates cubic feet of storage or shipping space required, and prepares a proposal for the price of packing, crating, moving, shipping, and delivering household goods, machinery, or other material.(training will be given) Completes OA/DA Surveys within prescribed time.
Keeps accurate and detailed records of actions taken. Delivery Driver
BARMONA LOGISTICS, LLC-Waldorf, MD
December 2021 to 2022
• Use handheld device provided for routing information and follow GPS, and customer delivery requests.
• Use handheld device to record and update delivery progress.
• Report on time each day to the Waldorf warehouse location with assigned uniform attire.
• Be CUSTOMER FOCUSED! We strive to provide the best customer experience we can on each and every delivery and every interaction we have.
• Lift packages up to 50 lbs. (hand truck is provided)
• Work 10 plus hour shifts on a regular basis and be open to being on call as needed
• Comply with all safety rules and work policies
• Be positive and professional with other delivery associates and customers
• Be ready to tackle challenges and solve problems to meet customer needs
• Have good organizational skills and communications skills
• Deliver a wide variety of packages, 200+ per day, involving leaving and entering the cargo van, sometimes climbing stairs
• Load, unload, prepare and safely operate the cargo van in varying weather conditions (i.e. Rain/Snow/ Sun/cold)
• Ensure the cargo van is clean, fueled, and in good operating condition each day
• Complete an inspection of the cargo van before and after scheduled route
• Be able to operate and navigate a delivery van, weighing 10,000 lbs. or less (you do not need to provide your own vehicle)
Host / Cashier
AreaStage at the Mead Center for American Theater-Washington, DC 2014 to 2020
Bar Back
Responsibilities
Maintain the café dining area. Help out the kitchen staff when they are overwhelmed. Assist dining guest in times of need. Provide customer service. Instruct Temp Workers the ends and out of the café and how to provide a great experience to the customers. Cleaning dining area and café dishes to provide a clean spotless environment. Solve problems.
Car Sales Consultant
Prince Frederick Ford-Prince Frederick, MD
October 2018 to November 2019
•Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models
•Develop buyers by keeping good rapport with previous and new customers; also by suggesting trade- ins; respond to inquiries; recommend sales campaigns and promotions
•Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models, etc.
•Close sales by overcoming objection(s); complete sales or purchase contracts; explain provisions; offer services, warranties and financing; collect payment and deliver automobile
•Update own job knowledge by participating in educational opportunities, attending seminars and reading professional publications
•Explore new opportunities in order to add value to job accomplishments
•Figure out customer’s needs by listening and asking questions
•Perform walk-around with new and old customer and demonstrate features of suitable vehicles
•Effectively close sales
•Ensure that customers understand the vehicle’s operating features, paperwork and warranty
•Establish and maintain follow-up system, which encourages repeat business cum referrals
•Report to the sales manager regarding reviews, analyses, objectives, and planned activities
•Participates in sales meetings and training provided by the dealership and manufacturers
•Take pictures of Cars for Dealership website
•Review sales statistics and plan more effectively to improve sales. Car Sales Consultant
Waldorf Toyota-Waldorf, MD
July 2018 to October 2018
•Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive models
•Develop buyers by keeping good rapport with previous and new customers; also by suggesting trade- ins; respond to inquiries; recommend sales campaigns and promotions
•Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models, etc.
•Close sales by overcoming objection(s); complete sales or purchase contracts; explain provisions; offer services, warranties and financing; collect payment and deliver automobile
•Update own job knowledge by participating in educational opportunities, attending seminars and reading professional publications
•Explore new opportunities in order to add value to job accomplishments
•Figure out customer’s needs by listening and asking questions
•Perform walk-around with new and old customer and demonstrate features of suitable vehicles
•Effectively close sales
•Ensure that customers understand the vehicle’s operating features, paperwork and warranty
•Establish and maintain follow-up system, which encourages repeat business cum referrals
•Report to the sales manager regarding reviews, analyses, objectives, and planned activities
•Participates in sales meetings and training provided by the dealership and manufacturers
•Take pictures of Cars for Dealership website
•Review sales statistics and plan more effectively to improve sales. Automotive Technician/Mechanic
Valvoline Instant Oil Change-Dunkirk, MD
April 2018 to August 2018
Servicing and replacing oil and air filters
•Automotive grease fittings
•Inspecting and replacing car lights and wipers
•Checking, refilling and changing oil and other vehicle fluids
•Rotating tires
•Working in a team atmosphere to provide quick and excellent service
•Helping customers understand their automotive needs
•Maintaining a clean and presentable workplace
Kitchen Steward
MGM National Harbor-Oxon Hill, MD
August 2017 to March 2018
Primarily Responsible for Operating and maintain cleaning equipment and tools. Also responsible for washing dishes, china ware, flatware, cutlery, crockery,kitchenvessels, sweeping and mopping floors, cleaning and detailing equipment's etc.
Cabling installer/ Trainee
Devine Line Communications-Port Republic, MD
June 2017 to August 2017
Responsibilities
Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors
Warehouse/ Driver
Southern Maryland Kitchen Bath and Design - California January 2017 to May 2017
Responsibilities
Maintain Warehouse. Clean bathroom and take out trash. Organize displays at the Showroom. Deliver supplies to work sites. Go to Lowe's to pick up supplies for warehouse etc. Pick up supplies from different areas. Pick up trash from worksites. Dump trash at Dump. Deliver paper work to and from Warehouse to Showroom. Education
Bachelor's degree in Computer Science
Bowie State University - Bowie, MD
2014 to 2014
General Studies
Prince George's County Community College - Largo, MD 2010 to 2014
Fullsail University - Orlando, FL
July 2009 to December 2009
High School Diploma
Crossland High School - Temple Hills, MD
2006 to 2009
Stanford Technical Institute (STI) - Clinton, MD
2005
Skills
• Mac (Less than 1 year)
• Microsoft Office (Less than 1 year)
• MS OFFICE (Less than 1 year)
• Printers (2 years)
• Windows 7 (Less than 1 year)
• Cabling
• Customer Service
• Cold Calling
• Hand tools
• Ethernet
• Telecommunication
• Power tools
• Data center experience
• Electrical experience
• Organizational skills
• Time management
• Leadership
• Schematics
• Field service
• Programmable logic controllers
• Automotive diagnostics
• Delivery driver experience
• Box truck
• Remote Access Software
• Troubleshooting
• Network Support
• Computer Networking
• LAN
• Oil Change
• Operating Systems
• Pricing
• Technical Support
Certifications and Licenses
Driver's License
OSHA 30
June 2024 to Present
30 Hour Construction Safety and Health
OSHA 10
Additional Information
TECHNICAL SKILLS
• Cabling Experience includes: Punching Down and Terminating” 200 pair 100 pair etc., Cat 5, Cat 6 cable on a 110 and 66 block. I also have experience with copper and fiber setup and pulling to and from communication closet and toning, and termination within commercial dwellings. Custom wall outlet and wall mount installation experience
COMPUTER SKILLS
• Software/Applications
Windows Vista, Windows 7, Windows XP, Microsoft Office, Fl studio, Microsoft Teams and TeamViewer
• Hardware
Mac, Dell, Accer, Printers, scanners, Hard drives, External Hard drives