Customer Service Medical Billing
Resume:
Donna Newland
Medical Billing and Coding Graduate
Edmore, MI 48829
***********@*****.***
Results-driven, dependable, and hardworking entry-level professional- on work restrictions- committed to providing efficient, high-quality customer service seeking career opportunities in the healthcare industry working toward certifications.
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
Teleperformance - Remote
May 2022 to March 2024
• Contact members about services
• Resolves issues they may have
• Answer questions they may have
• Check on members services and well being.
Technical Consultant
Barn Art Gallery - Edmore, MI
September 2019 to October 2020
Achieved data entry skills.
Designed the company page
Improved computer skills
Service Writer
RockFord Quick Lube - Rockford, MI
2017 to 2017
Demonstrated customer service skills.
Collected bill of sale ticket
Improved communication skills
Volunteer
Auto Hook Towing - Sand Lake, MI
2011 to 2015
Achieved general tasks
Communicated with customer (when available)
Directed vehicle onto the tow truck
Education
Associate in Medical Billing & Coding
Ultimate Medical Academy-Tampa
December 2020 to June 2022
Skills
• Microsoft Word (4 years)
• Customer Service
• Computer literacy
• Phone etiquette
• HIPAA knowledge
• Medical terminology
• Medicare Knowledge
• Basic math (1 year)
• ICD coding
• CPT coding
• HCPCS
• Medical Coding
• Medical Billing
• Excel (Less than 1 year)
• Documentation review
• Data Entry
• EMR Systems
• Anatomy Knowledge
• Microsoft Access
• Windows
• ICD-10
• Microsoft Office
• ICD-10
• CPT coding
• Medical terminology
• Microsoft Outlook
• Microsoft Excel
• Microsoft Office
• Computer skills
• Writing skills
• HIPAA
• ICD-10
• Windows
• Typing
• EOB
• Documentation review
• EOB
• EOB
• Organizational skills
• Communication skills
• Medical terminology
Certifications and Licenses
Certificate of Recognition for HIPAA Essentials for Professionals June 2021 to Present
Assessments
Filing & organization — Proficient
November 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Work motivation — Proficient
November 2020
Level of motivation and discipline applied toward work Full results: Proficient
Medical terminology — Proficient
June 2021
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
10 hour OSHA training (2014-2015)
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