Customer Service, Data Entry, detail oriented, typing, problem solving
Resume:
Rebekah Shiver
*******@****.***
Dedicated and personable Customer Service Representative with over 5 years of experience in providing exceptional customer support in fast-paced environments. Skilled in addressing customer inquiries, resolving issues, and enhancing overall satisfaction through effective communication and problem-solving abilities. Trusted with handling money, private health information, and financial informaion, with a proven track record of accuracy and tact while receiving positive feedback. Seeking to leverage my customer service expertise to contribute to a dynamic team and deliver top-notch service experiences. Professional Experience
Document Imaging Specialist
Tidewater Community College, Norfolk, Virginia February 2011 - March 2012 Receptionist
Chesapeake Animal Hospital, Chesapeake, VA August 2010 - August 2011 Customer Service Manager
Hobby Lobby Stores, Inc., Athens, Georgia August 2008 - May 2009 Pharmacy Technician
Publix Supermarkets, Inc., Jacksonville, Florida February 2004 - December 2006 Accounting Clerk II
Nelnet Student Loans, Inc., Jacksonville, Florida October 2006 - May 2008 Efficiently scanned and digitized high volumes of paper documents using document imaging software Organized and maintained electronic files to ensure easy retrieval and access to information Collaborated with team members to troubleshoot technical issues related to document imaging equipment Implemented quality control checks to verify accuracy and completeness of scanned documents Managed confidential information securely and adhered to all data privacy regulations Worked flexibly to accomodate departmental needs.
Warmly greet and assist visitors, clients, and employees in person and over the phone Manage incoming and outgoing mail, packages, and deliveries Schedule and coordinate appointments, meetings, and conference room bookings Maintain a clean and organized reception area to ensure a professional and welcoming atmosphere Provide administrative support to various departments as needed, including data entry and filing tasks Improved customer experience.
Took ownership of customer issues and followed problems through to resolution. Assisted in maintaining customer service procedures, policies and standards. Kept accurate records and documented customer service interactions. Maintained an orderly workflow according to priorities. Supported fellow cashiers and store workers as needed, including managing flow of customers through the check out area, opened extra check outs as needed to expedite customer check out. Supported other departments during breaks, while replenishing department stock, and during store inventory. Prepared and dispensed medications accurately following physician orders and prescription requirements Maintained inventory control by tracking medication supply levels and ordering necessary drugs in a timely manner Assisted pharmacists in medication compounding, labeling, and packaging for distribution Ensured compliance with all pharmacy regulations and best practices to uphold patient safety and confidentiality Reconciled insurance discrepancies.
Ensured accurate and up-to-date financial records for student loans, including tracking loan disbursements, payments, and outstanding balances.
Prepared reports summarizing student loan activity, such as disbursements, repayments, and delinquencies to assist management in making informed decisions.
Education
Bachelor's Degree in English/Psychology August 2003 - May 2007 University Of North Florida at Jacksonville, Florida Graduated Magna Cum Laude with GPA of 3.68.
Key Skills
References
Jennifer Harpham February 2011 - March 2012
Former Manager
Director of Student Financial Aid
University of Akron
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Tom Lennon September 2008 - June 2009
Former Manager
Former Store Manager
Hobby Lobby Stores, Inc.
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Reconciled student loan accounts by comparing records from various sources to ensure consistency and accuracy. Gathered and organizeed financial data related to student loans, ensuring compliance with regulations and policies. Tracked tax payments associated with student loans and compile necessary information for tax filings. Assisted borrowers' inquiries related to loan balances, payments, and documentation. work closely with other departments to manage student loan accounts effectively. Customer Service
Data Entry
Microsoft Office Suite
Written Communication
Verbal Communication
Organization
Time Management
Attention to Detail
Problem Solving
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