Customer Service Sales Associate
Resume:
Julia Ingalls
Corpus Christi, TX
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Supervisor
Alorica Calling Center-Corpus Christi, TX
May 2022 to February 2024
• Handle prescription drug plans, mail order prescriptions.
• Deescalate issues
• coding
• Contact account managers to reevaluate insurance plans
• Handle write offs for unpaid prescriptions
• Advise on benefits, educate on deductibles, out of pockets and caps for the account summary of that year.
• WebEx, CSP, Windows, word, Blue zone coding
Sales Associate
Mr. Smoke-Corpus Christi, TX
July 2021 to March 2022
1. Cleaning.
2. Stocking.
3. Cash handling.
4. Marketing.
5. Graphic design.
6. Showcase displays.
7. Purchasing, Receiving, item pricing and tagging store inventory. 8. Set up wholesale purchasing from multiple warehouses. Customer Service Representative
S&gs company-Corpus Christi, TX
February 2020 to July 2021
1. Stock merchandise.
2. Clean store.
3. Provide product knowledge.
4. Take inventory.
5. Count cash and run register.
6. Write out bank deposit.
Walmart Stocker
Walmart-Corpus Christi, TX
January 2019 to January 2020
1. Down stock freight.
2. Restock store from 4am to 1pm.
3. Restock, dairy, eggs and dry grocery.
4. Rotating and facing
Night Stocker
Kroger Stores-Shreveport, LA
August 2017 to July 2018
click list (august to nov.2017)
1. Review orders, pick out items, scan and deliver orders to the customers car in timely manner. Grocery (Nov 2017 to july 2018)
1. Overnight dry grocery stocker.
2. Rotate and face products.
Team Member
Whole Foods Market-Shreveport, LA
October 2016 to July 2017
Value added
1. Wash and prep.
2. Follow proper steps depending on organic or conventional. 3. Priced, rotated, stocked and faced in house packaged produce. 4. Answer any costumers questions or concerns.
On floor produce team member-
1. Answered customers questions also educating on nutritional awareness. 2. Keeping a positive and friendly attitude.
3. Keeping floor stocked at all times.
Barista/Cashier (summer job)
Dunkin' Donuts-Keene, NH
July 2016 to September 2016
1. Fulfilled drink and food orders.
2. Cash handling.
3. Customer service.
4. Time management.
5. Dishwashing.
6. Closed store.
7. Counted register.
Flagger (summer job)
American Flagging and Traffic Control-Keene, NH
July 2016 to September 2016
1. Control the flow of traffic.
2. Adhered to traffic laws.
3. Stayed alert and attentive towards the construction workers and my fellow flaggers. 4. Self management and time management.
Uhaul representative and laundry mat attendant
Highland Uhaul and Laundry-Schertz, TX
December 2011 to April 2016
UHAUL
1. Inventory of vehicle mileage and gas.
2. Inspect each vehicle and trailer for damage and repair. 3. Handle ESL systems.
4. Handle Haul customer accounts and payments.
5. Properly hook up and inspect lights on every pick up. 6. Unhook and take inventory of every Haul drop offs. LAUNDRY MAT
1. Take inventory.
2. Help customers.
3. Janitorial.
4. Cash out register and count out morning shifts register. 5. Close down and lock up.
Skills Used
Quickbooks, customer service, organizational and communication. quick assessments of situation. Education
Diploma
Calallen High school - Corpus Christi, TX
2002 to 2006
Skills
• Basic Computer Skills (10+ years)
• decision making and multitasking (10+ years)
• Organizational Skills (5 years)
• Problem Resolution (10+ years)
• Customer Relations (10+ years)
• Barista Experience
• Upselling
• Laundry
• Writing Skills
• Food Safety
• POS
• Cash Handling
• Merchandising
• Cleaning Experience
• QuickBooks (5 years)
• Cashiering
• Food Preparation
• Coffee Experience
• Inventory Control
• Retail Sales
• Cooking
• Food Service
• Food Handling
• Microsoft Word
• Freight Experience
• Time Management
• Microsoft Powerpoint
• Purchasing
• Pricing
• Store Management Experience
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Sales
• Telemarketing
• Cold calling
• Retail sales
• Upselling
• Customer service
• Typing
• Cash handling
• Store management
• QuickBooks
• Food handling
• Cash register
• Barista experience
• Merchandising
• POS
• Insurance sales
Certifications and Licenses
Writing and editing
August 2002 to May 2006
Highschool journalism
Freelance writing
Food Handler Certification
Driver's License
Assessments
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Completed March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
December 2020
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Professionalism — Proficient
January 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
General manager (hospitality) — Proficient
December 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Cooking skills: Basic food preparation — Proficient April 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
March 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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