Sales Team Order Processing

EKATERINA ZVONOVA

Order Processing Specialist Sales Assistant Sales team coordinator

*********.*********@*****.*** 813-***-**** Tampa, FL LinkedIn

Professional Summary

An experienced Order Operations Specialist with 5+ years of experience optimizing order processing and CRM activities. Skilled in Salesforce and NetSuite. Received inter-company awards for commitment, dedication and exceptional hard work.

Skills

Microsoft Office -Excel -Pivot Tables, Lookup, etc, Power Point, Word, English, CRM -SalesForce, Bitrix, CPQ, NetSuite, Jira, SharePoint, Confluence, Nielson, SAP

Work Experience

Kaspersky Lab. United States

Order Processing Specialist 12/2020 - 05/2024

Key Achievements:

Conducted over 30 detailed SalesForce training sessions for new staff members, resulting in a 50% reduction in time spent on administrative tasks and boosting sales team effectiveness

Introduced a knowledge-sharing portal containing 50+ detailed instructions enabling the sales team to focus more on client acquisition and retention

Responsibilities:

Controlled order placement data accuracy, achieving 99.5% precision; processed orders based on purchase orders, contract conditions and Salesforce quotes, following company global policies and agreed-upon procedures

Led daily CRM activities using Salesforce, generating precise quotes and coordinating with NetSuite, Confluence, SharePoint, Jira, and SAP; improved cross-departmental collaboration, reducing project delays by 25%

Support sales team with quote creation in CPQ and SalesForce

DuPont Moscow

Sales and marketing Support 02/2017 - 11/2020

Key Achievements:

Arranged 10+ trainings for big group of customers 40 persons to visit HQ in the USA and main Corian surfaces factories

Developed sophisticated Excel templates with sales data segmented by region, product line, and sales rep performance; facilitated strategic planning for management and reducing data analysis time by 40%

Crafted 30+ detailed presentations for top management, incorporating intricate sales data dynamics and predictive analytics

Responsibilities:

Delivered comprehensive client servicing through telephone and e-mail correspondence, coordinating product shipments, etc

Conducted in-depth analysis of sales trends in key account department, identifying growth opportunities

Close cooperation with logistic and finance departments

Coordinated and executed 15+ high-level meetings, seminars, and conferences monthly, ensuring seamless organization and increasing attendee satisfaction scores by 20%

Full travel support - booking of hotels and tickets, visas

DRC Global Moscow

International Sales coordinator 08/2015 – 01/2017

Achievements:

Implemented a new merchandiser tracking system using GPS technology; improved route efficiency by 40%, increasing coverage by 15%

Launched new markets in Singapore, Japan, and Malaysia from scratch; developed localized marketing strategies and partnerships, resulting in a 30% annual sales growth

Engaged actively in 5 exhibitions, cultivating relationships that led to 5 new clients initiating export deals, expanding international sales by 15% in the first quarter

Responsibilities:

Coordinated merchandiser activities in major retail chains, systematically tracking shelf price changes, stock status, promotional activities, and planogram adherence, enhancing promotional effectiveness by 30%

Conducted in-depth sales dynamics analysis in the key account department using AS Nielsen, identifying trends and opportunities

Document management, debts control and other administrative tasks

Education

Moscow Humanitarian Technical Academy, Moscow

Bachelors in World Economics

Moscow Institute of Linguistics

Linguistics

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