Human Resources Customer Service

Ms. Jennifer Uche OkonKwo

Wharf Trace, St. Joseph, Curepe Trinidad & Tobago

Tele: 1-868-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

A multifaceted professional with international exposure in the field of Accounting, Human Resource and Marketing, backed by a Masters in Human Resource Management and over fifteen (15) years working experience. I have served both Directors and Corporate Clients in fluid environments, which have allowed me to expand my skillsets and challenge my ability to produce quality work under high stressed conditions through prioritizing and optimizing available resources, in the best interest of the organization. PROFESSIONAL

SKILLS

Leadership, Teamwork, Empathy, Problem Solving, Mentoring, Analytical thinking, Attention to details, Soft skills, Time Management PROFESSIONAL

EXPERIENCE

MONITORING & EVALUATION OFFICER

Esimaje Foundation – (Trinidad & Tobago NGO)

June 2016 – May 2019

Spearheaded, Implement and support outreach programs to underprivileged persons from “Cradle to Adulthood”

Supervised, Coach and Mentor participants in Resource Management and Life skill

Undertake and write assessment of participants to submit to the Board of Directors.

Recommend and Design concrete strategies for sub-projects to improve programme objectives.

Maintain Organization’s standard and framework by ensuring processes and policies are followed.

Track and maintain accurate records of the foundations activities to prepare general reports of the operations.

Participate in multidisciplinary teams and meetings regarding prioritizing and achieving organizational goals

Coordinate fundraising events

Liaise between multiple stakeholders to improve programme delivery and functionality

ACCOUNT ASSISTANT & SUPERVISOR

The Normandie Hotel

October 2014 – July 2017

Accounting Functions

Manage the Accounts for four (4) Subsidiaries companies (SOMA, UTT, FCLA,PDL)

Interface with accounting software e.g. SAGE Dacesy/Saga 50 and Microsoft office

Reconcile financial accounts inclusive of Accounts Receivables and Accounts Payables,

Prepare Trial Balance, General Ledger and Bookkeeping.

Manage and prepare all financial statements inclusive of Profit and Loss statements.

Make deposits and monitor companies account balances

Issue payments to vendors

Manage and recover payments from clients/guest

Confirm company issued cheques with bank representatives

Liaise with financial institutions on company accounts as required.

Purchasing of stock for retail online and at the gift shop.

Reconcile invoices with departmental billings and track payment accordingly

Reconcile vendor and supplier’s payment

Provide general audit/overview of all accounts and practices to ensure balance and transparency.

Human Resource Function

Identify, screen and shortlist suitable vendors that meet the hotel’s standard and appeal to its guest/clients.

Perform background checks on vendor, inclusive of their social media presence, client base and reviews.

Prepare and issue contract for service

Supervise vendors to ensure that all hotel standards and expectations are met. Marketing & Property Management Function

Coordinate hotel events and functions including Christmas and Carnival special events e.g. “Under the Tree” @ Normandie and “Thursday Lime”

Research and strategically monitor various radio station activity and listenership to select best advertisement slots

Manage and maintain all Social Media post including informative and Buzz messages

Liaise with performing Artiste (Soca/Chutney local & international) and arrange payment

Liaise with Tenants of and collected rent payment for property owned by one of the Subsidiary,

Coordinate the maintenance of rental property (subsidiary company) FREIGHT UTILITY OFFICER

GMT Nigeria Limited (Shipping)

Jan 2011- May 2012

Verify documents produced by customers with manifest and Bill of Laden

Check and monitor for demurrage, if overdue

Create and maintain digital file as per container serial number

Provide general customer service to clients visiting Import Terminal

(INTERN)

GMT Nigeria Limited (Shipping)

February 2010 – Jan 2011

Provide accounting Services

Reconcile company’s expenses

Develop and maintain bookkeeping transactions

Check and monitor for demurrage, if overdue

Provide general customer service to clients visiting Import Terminal GENERAL MANAGER

Acrevia Fashion World

April 2008- June 2009

Manage general operation of the company

Monitor staff attendance and punctuality

Set targets for task completion and ensure quality products/garments

Manage the output of all employees

Recommend and initiate systems for staff accountability TEACHER – BUSINESS STUDIES

Ijebu Ode Government School

2006

Deliver School syllabus within specified timeframe

Assess and Grade all Examinations Papers

Engage Conflict resolution techniques to mitigate student disagreement

Liaise with parents in the interest of student development EDUCATION Australian Institute of Business via CTS College 2015

Master’s Degree

Human Resource Management

Olabisi Onabanjo University 2007

Bachelor of Science (Bsc.) Accounting & Education (Honors) Doseg International College 2002

Senior Secondary Certificate

CERTIFICATES Certificate in Music – Ten strings Music Institute

Caribbean HR: Thought Leaders Training Workshop

Certificate in Theology and Ministry Development

Certificate in Leadership: Transformers Leadership Academy

Certificate in Leadership: Live2lead John. c. Maxwell etc

Certificate as a Professional Speaker : Read People Win Without a Fight AWARDS Best Mentor 2022

Best Assistant head of Team 2021

Most supportive student 2008

Chairperson Award 2008

AFFILIATION/

VOLUNTEER

ACTIVITIES

Content Creator/Mentor/partnered/ Service with various organizations and Ngo including Joy School of Ministry 2021, Olabisi Onabanjo University, Church Community, Online Recruiter

LANGUAGE

English and African

REFERENCES Cathy: 4987108

Tuoyo: 4603311

Nisha : 1-246-***-****

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