Data Entry Customer Service
Resume:
Janice Champagne
Cochrane, AB
***************@*****.***
SKILLS AND QUALIFICATIONS
Office Administration
Data entry skills
Experienced with confidential informal (Security with the CRA)
Proficient in Excel, Word, Outlook, Google, Rapid, TSAD, and Heron Road
Professional phone manner
Strong problem solving skills with attention to detail
Troubleshot office equipment including copiers, FAX machines, computers, headsets, etc.
Effectively trained new hires in administrative duties
Created and edited Minutes of Team Meetings
Self–motivated with the ability to work in a team environment; able to multi-task
Records Management
Ensured confidentiality and safety of all files/records
Monitored files sent to auditors
Customer Service
Assured customers at the Canada Revenue Agency acquired the assistance they needed
oProvided or assisted in locating the forms required
oReferred them to the appropriate area within the office
oAssisted people from all backgrounds through the challenges they were facing
oTax payer information phone line
oFront counter experience
oCash experience
WORK EXPERIENCE
Canada Revenue Agency, Edmonton Dec 1993 – Aug 2019
Records Management & Mail Clerk
General Office Clerk
Administrative Clerk
Audit Support Clerk
Call Centre Agent
Administrative Clerk
EDUCATION
3 years at School of Nursing, University of Alberta School of Nursing, Edmonton
High School Diploma, Glen Mary High School, Peace River
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