Front Office Customer Service

Mohammed Lachgar

**-*** ****** ***** ********

St Albert AB T8N3B9 Canada

DOB: 22-05-1971

E Mail: ******.****@*****.***

Mobile: +1-780-***-****

GUEST SERVICE EXECUTIVE

High qualified Manager, with several years’ experience on front office, security, F&B, sales.

Motivated, hardworking, results-focused, reliable, and productive. Proven ability to deliver high quality work and excellent customer service satisfaction, ensuring results within the given timeline. With the ability to motivate and keep the team spirit high even under pressures.

Education

Dec 2024- 2025 Preparing the Business Administration Diploma

Academy of Learning Career College Canada

2023-03--02 Safe check: Advanced food safety Certification Alberta

1997 _ 2000 High Institute of administration & marketing

Flight attendant Diploma

Security & safety Certificate

1992 _ 1997 University Diploma In social and Ethics studies

1991 Hight School (science option)

Experiences

2023 First cook at North Horizon Camp Canada

2019-2023 Food & Services Assistant Manager at chopped Leaf Canada

2018-2019 Night Manager at Mogador Marina hotel Morocco

2017-2018 Food &Beverage Manager at Javas’ event Morocco

2016-2017 Night Manager at Saraya Corniche hotel Qatar

2015-2016 Duty Manager at Banyan tree resort Morocco

2009-2015 G.S.E. at Mazagan Beach &Golf Resort Morocco

Front office Duties

Shift planning

Administration and No-Show handling

Guests’ relation and overbooking handling

Contently training employees and colleagues on how to higher the hotel standard service

Checking in/out of guests and VIPs

VIPs rooms check to ensure maximum level of service

Fully conversant with all room rates, special packages and promotions and other general product knowledge

Upselling all hotel product to enhance incomes

Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

Fully understands the reservation system used. Knows how to take, file and cancel reservations.

Uses proper procedures for handling telephone calls, mail, packages, and messages

Concierge Duties:

Booking and reservation for golf, restaurant, tours, safaris, tickets for Event and activities.

Following up on lost luggage.

Handling guest luggage during check in/out.

Airline reservation, cancelation, and reconfirmation.

Handling long term storage of luggage.

Newspapers delivery to the rooms.

Arranging transportation picks up/ drop guests to and from airport.

Arrange pre check in at airport.

Telephone department regarding guest messages and faxes

Objectives

Conducted staff trainings at all levels including managers, bartenders, beverage runners, cocktail servers, porters, and stewards, which improved service levels by 15%

Slash labor costs between 5%-15% according to different revenues

Langues: Arabic

English

French

IT: Opera, Fidelio, Windows, Word, Excel, Micros, Power point

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