Customer Service Rep

Ludmila Kozak

*** ****** ****.

Oshawa, Ontario

L1G 5X2

905-***-**** email: ****.*****@*********.**

Accounting and administrative experience

- Experience in processing electronic transactions

-Knowledge of Kardex filling system and digital numerical filling systems

-File/records maintenance. Worked on large records management projects

-Worked with Avaya switchboard system as an operator

-Experienced in mailroom activities

-Data entry experience excel, word etc.

-Processed large volume of mail daily

-experienced in operating an extractor mail opening machine

-Familiar with windows operating system

Gov't payroll remittances.

-Payroll certified

-3 yr Business administration diploma

-Worked in both private sector and gov't (Federal and Prov)

-Knowledge of Kardex filling (digital numerical system)

-Expereience working in a health care setting dealing with the public

-Fluent in UKRAINIAN LANGUAGE-SPEAK READ AND WRITE

-Diploma in Ukrainian Studies . please see below

Work experience:

Ministry of Attorney Genarl(public trustee)Feb.2024-present

Currently working on contract at this ministry doing indexing of various income tax documents as well as general mail and the new dental forms this year. High volume

of documents indexed and processed each day. Updating excel database with new information daily. All mailroom work, sorting and processing of tax documents and

client expenses such as bell telephone bills, cable bills, general personale expenses bank statements etc.

Covid vaccine clinics-Durham Region March 2021-Dec. 2022

My current work experience is working at the various vaccine clinics in Durham region both stationary and pop up. I have multiple job titles: medical screener, ambassador, vaccine runner, zone 3 support . Experienced in working with both adults and children as well as disabled people. explained policies and answered any questions our clients may have.

Ontario Ministry of attorney general(courts)Oct-Nov. 2018,2019

Worked as a clerk sorting through jury questionnaire forms and determining if a potential juror is eligible or not according to some set criteria and information provided by the applicant on the form.

Ministry of AttorneyGeneral(public trustee)Nov 2021-present Also (Jan-Oct2017)

Currently working as a clerk in the estates mailroom and records management area of this ministry. My job here involves going through our records files and determining which file goes where. We have several different types of files we deal with-deceased client files,

divorce files, allegation files etc. We are going through a large colleciton and sorting them

in digital numerical order with 6 digit numbers-000***-******. WE are taking files from 3 different areas and merging them into one area. We are keeping only the most recent files andtaking the others and putting them into boxes and then they will be sent off to an external storage site. Files are being sorted according to type of file and year of file.

While sorting through the files we are checking for volumes and verifying what is physically on hand with what our program (FMS) says we should have. Any discrepancies need to be acccounted for and when we have a free moment we will write up a report on any missing files and try to locate them.I ahd this project previously about 3 years ago working here as well . this is a team effort involving three people working together.

I am also assisting with sime scanning work as our office is modernizing and work may be done from home at times if need be. Items are scanned differently according to type of record . Receipts are scanned seperately from documents that are in a statement form.

After we move all file folders into teh new area, we create what we call a box content list.

The box content list notes all file folder acct numbers, client names, volume numbers, year etc. Previously, we had 1000 boxes completed over 3 months. Only current year's file folders

will remain on site as permitted by available space.

Switchboard operator-Ministry of advanced skills and education. Oct-Nov 2016

Worked as a switchboard operator at Ministry of advanced skills and education while the regular receptionist was on vacation. Answered calls and provided information to members of the public contacting this ministry about various matters such as OSAP programs, apprenticeship enquiries, general information aobut colleges etc. Eg. someone calls asking for information about colleges. I referred callers to appropriate hotline numbers depending upon purpose of the call.Anpther example would be someone calling about OSAP information. I would refer them to the 1-800 number that looks after this matter.

Some other people contacted me regarding informaiton about apprenticeship exams. I ask them what area of the province they are calling form and direct them to the nearest office and give them the phone number in their area they should call .

Jan-Sept 2016 File clerk (same ministry)

Worked as a file clerk in the asset management area of the office. Filed all documents in appropriate file folders for record keeping purposes.

March 2012-March 2014 Ukrainian Catholic Womens' League

Working as treasurer of this league, my job involves producing the monthly financial report of our activities. This included preparing the financial report each month in excel format and a general description of the month's activities in word format. I would prepare these reports and then present them to our group each month. I was also responsible for contacting servers for all catering events, payment of expenses, and purchase of supplies and reimbursement to other members if purchases were made on behalf of the league. Responsible for banking activities of the group and signed off all cheques along with our president. Contributed my ideas and opinions at meetings . apportioned out petty cash funds for the bazzaar tables, and prepared annual report for parish council in excel format. This report outlined all sources of income earned and all expenses incurred in order to earn the income. Completed each year.

July 2009-April 2011 Canada Revenue Agency

Worked at CRA as a compliance suport clerk. Duties included processing internal audit requests from our internal auditors using outlook baed program called ITAS. Sent off request pdf documents to auditors who needed them to do their work. Updated corporate tax returns received in this office . This was done in another program. Updated the daily telephone contact lists noting number of calls received each day by our reps. This was done in access program. Processed many transactions daily. Reponsible for all mailroom activities.

Looked after maintenance issues and contacting people to deal with any electridal isues coming up.

Jan 2013-April 2013 McKenzie Financial Corp.

Worked as a compliance support clerk verifying financial information about our clients' accounts in or der to process RRIF, RRSP and other payments into our clients' banking accts.

Contacted financial institutions to make sure our acct records were correct and up to date with those of the financial institution. Dealth with client reps' calls. etc.

May 1989-June 1998 Steve's truck/trailer repairs

Worked as an office manager and accountant for Steve's truck/trailer repairs producing financial reports, payroll and unemployment insurance matters for employees, all banking and billing activities of the business, A/R and A/P, budget preparation, etc. Dealt with customers, setting up appointments, purchasing all supplies and parts etc.Filled out ROE for employees on layoff.

Education:

3 year Business Admin. Diploma

Durham College

Oshawa,Ont.

1985-1989

Secondary school Honour Graduation Diploma

O'Neill Collegiate

Oshawa,Ont.

1979-1984

Payroll Certification (PCP)

Canadian Payroll Association

Toronto,Ont.

Sept 2012-Sept 2013

Also completing or attending webinars and workshops regularly to maintain this designation.At least 13 hours of education each year.Various tax and employment topics.

Diploma in Ukrainian Studies

Durham District School Board

Oshawa,Ontario

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