Customer Service Quality Control
Resume:
Tracy Romo
Customer Service Management
Hemet, CA 92544 • 562-***-****
Dynamic and resourceful professional with extensive experience in quality management and customer service delivery. Exceptional talent for providing recommendations to enhance customer service experience based on data, experience, and industry trends. Track record of excellence in creating effective quality control procedures and standards. Skilled at conducting quality audits, analyzing data, and collaborating with cross-functional teams to drive continuous improvement initiatives. Ability to understand/resolve customer queries in timely manner. Possess strong communication, leadership, and management skills.
Areas of Expertise
Quality Assurance & Control
Excellent Customer Service
Process Improvement
Quality Management Procedures
Auditing & Compliance
Administrative Management
Relationship Management
Staff Training & Development
Complex Problem Resolution
Professional Experience
Malbert & Mitchell Grinding Services, La Habra, CA 2021 – 2023
Quality Manager
Developed and implemented quality control procedures, policies, and standards across various departments within organization. Monitored key quality metrics to assess effectiveness of quality control processes and identify areas for improvement. Established robust culture of quality and performance excellence to strengthen customer relationships and enhance business outcomes.
●Improved company’s overall quality performance through implementation of various quality management procedures.
●Contributed to design and development of quality management system and supplier quality management program, resulting in product traceability and delivery times enhancement as well as quality defects reduction.
●Increased productivity and quality of work by establishing comprehensive employee training program.
Malbert & Mitchell Grinding Corp, La Habra, CA 2003 – 2021
Quality Manager
Conducted regular quality audits to identify opportunities for improvement and ensure adherence to quality standards and regulatory requirements. Collaborated with cross-functional teams to devise corrective action plans to address quality issues and prevent recurrence. Delivered effective training to employees on quality control processes, policies, and procedures.
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