Customer Service Appointment Setter

Contact information

**** *********** ****, *******, ****** States, 76036 ******.********@*****.*** 817-***-**** Qualification Skills

Employment history

Claim Billing Specialist (WFH)

Delta Dental Insurance, Highland Park, MI — Aug 2023 - Apr 2024 Benefit Verification Specialist (WFH)

Spectra force Technologies Inc, Raleigh, NC — Oct 2021 - May 2023 Call Center Customer Service Representative

Dialog Direct, Fort Worth, TEXAS — Apr 2016 - Aug 2020 Education

Information Technology

University of Phoenix-Arizona, Phoenix — May 2022 - Oct 2023 Introduction computer

Tarrant County College, Ft.Worth — Jan 2016 - Feb 2017 Experience providing phone, email and chat-based customer service Experience answering phones and multitasking in a fast-paced environment Experience scheduling appointments

Excellent communication skills with strong writing abilities. Experience Strong knowledge of working with remote platforms systems, Patient Sync, Phone Systems, Microsoft Teams) Verify eligibility and benefits coverage, ensuring accurate service provision and claim submission. Post electronic remittance advices daily, ensuring accurate payment allocation to patient accounts. Monitor account receivables, following up on overdue invoices to maintain cash flow. Answer patient billing inquiries, offering payment plan options to facilitate timely payments. Review and correct claim denials, resubmitting for successful processing and reimbursement. Processed prior authorization requests, ensuring adherence to procedures and enhancing workflow efficiency. Conducted quality assurance audits, maintaining high accuracy and compliance with healthcare standards. Maintained detailed patient records, ensuring compliance and facilitating accurate benefit verification. Assisted members in determining optimal actions, improving patient satisfaction and outcomes. Explained the appeals process to patients, enhancing their understanding and compliance. Processed payments for tickets and services, ensuring compliance with company policies. Delivered accurate customer service for flight inquiries, reservations, and ticketing. Ensured proper cargo loading according to weight distribution guidelines. Tracked incoming shipments, ensuring timely delivery and accuracy. Monitored outgoing shipments, mitigating potential delays through proactive measures. Dianne Lennon