Surgical Technician Urgent Care

Monisha McClain

*******.*******@*****.***

OBJECTIVE:

To enhance my educational and professional skills in an stable and dynamic workplace. EDUCATION:

Star Career Academy - Clifton, NJ Anticipated Grad Date: Graduated

(Dipolma)

Surgical Technician Diploma

Intensive 900-Hour Study of all aspects of surgery, including, but not limited to, law and ethics surrounding surgery, surgical environment, pharmacology, microbiology, sterilization, aseptic techniques, OSHA, transporting and positioning the surgical patient, wound closure, anesthesia, instrument exchange and count, surgical instruments, surgical emergencies, 3communication skills, anatomy and physiology, medical terminology, and surgical procedures for the medical specialties CERTIFICATIONS & ELIGIBILITY:

TS-Certification Eligible

EXTERNSHIP: 300-Hours of hands on experience: (Complete) WORK EXPERIENCE:

Practice Manager I

Immediate Care- Bloomfield NJ 2023-Present

1. Ensures compliance with all appropriate regulatory agencies, corporate compliance, system protocols and office procedures and communicating policy changes to appropriate staff

2. Manages the Supervisors/Coordinators of each practice to ensure adherence to established policies and procedures and standardize a continuous process improvement 3. Mediates or assists in the mediation of conflicts, differences and misunderstandings between and amongst patients, staff and physicians. 4. Works closely with physicians to enhance practice operations, maximize reimbursement, collections and contain costs

5. Maintains and manages relationships with key hospital and system departments to garner appropriate resources and support

6. Provides input for the development of budget and financial goals and assist in the preparation, review, and monitoring of annual budgets 7. Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies and create action plans to ensure budget variances are appropriately identified and corrected

8. Ensures office staff members are trained and versed on all applicable information systems associated with the practices and assist with all transitions to EHR's, as applicable 9. Institutes and maintains tracking of physician activity to ensure all revenue is captured 10. Assists in monitoring physician productivity for incentive compensation 11. Participates in professional development activities to keep current with trends and practices in healthcare administration and provide training to staff as necessary 12. Provides ongoing feedback and coaching and performs all performance appraisals for direct reports. Works with team to ensure timely and accurate completion within deadlines 13. Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.

Optum Urgent Care 2021-2023

1.Ensures adequate front desk and clinical team coverage to meet scheduled cases 2.Ensures necessary supplies and equipment available 3.Efficiently solves problems that may arise throughout the day 4.Provides oversight for clinical log updating

5.Coordinates and provides training/orientation for new teammates 6.Responsible for continuing education in-services for current team mates within his/her charge

7.Demonstrates the importance of continuing education to the performance of facility responsibilities and growth in profession.

8.Attends and participates in team meetings and in-service programs 9.Demonstrates competency in performing job task and operating equipment on an annual basis

10.Attends professional training seminars related to job development and education 11.Approve timecards for employees.

Riverside urgent care 2020-2021

Operations Supervisor

1.oversee operational activities at every level of an organization. This includes planning, organizing, and overseeing the organization's processes. 2.Improving productivity

optimize day-to-day activities and streamline workflows to enhance profitability. 3.Managing quality

help ensure that the company's products and services meet quality standards. This includes setting goals, collaborating with quality control teams, and monitoring quality assurance systems.

4.Managing financial aspects

financial management, planning, operational systems and controls, and the organization of fiscal documentation. This includes managing capital, budgeting, financial reporting, and cost-cutting.

5.Managing HR

oversee high-level HR duties, such as attracting talent and setting training standards and hiring procedures. They also interview, select, and hire, and train new and existing employees.

6.Other responsibilities include:

Improving productivity and efficiency

Managing quality assurance programs

Strategizing process improvements

Analyzing and improving operational processes

Identifying areas for enhancement

Implementing strategies to increase productivity and efficiency Addressing employee performance and corrective action plans Motivating employees

Operations managers need a number of skills, including: Excellent organizational skills

Good conflict resolution

Proven leadership skills

Great decision-making skills

Strong attention to detail

Adept at budgeting and forecasting

Ability to transform data into actionable, strategic decisions Medexpress Urgent Care 2019-2020

Front Desk Supervisor

-Hear and resolve complaints from patients.

-Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

-Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

-Transmit information or documents to customers, using computer, mail, or facsimile machine.

-Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Elegant Eyes Inc 2016-2019

Receptionist

Ability to work under pressure

Attention to detail

Communication

Positive attitude

Multi task

Insurance Verification

Patient registration

Medical records

Payment collections

Customer service

Kenneth Cole 2010- 2016

Assistant Manager (store closed)

Specialized in team build customer service

Training

Opening and closing floats

Money handling

Handle scheduling

Customer service rep

SPECIAL SKILLS:

Recognized for delivering unparalleled customer service. Areas of expertise include:

Exceptional Customer Service

Merchandising and Display

Employee Management

New Product Introduction

Budget/Record Keeping

Problem Solving

Inventory

ASN Reports and Loss Prevention

Contact this candidate