Customer Service Representative
Resume:
Danielle Olson
Leicester, MA
***********@*****.***
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well- organized with medications and physically fit to handle any client need. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
Tempus Unlimited - Worcester County, MA
April 2019 to Present
Maintained daily living standards by assisting clients with personal hygiene needs. Made beds, swept floors and sanitized surfaces to support activities of daily living. Provided ongoing compassionate patient care for each client. Laundered clothing and bedding to prevent infection. Assisted with meal planning to meet nutritional plans. Reported concerns to nurse supervisor to promote optimal care. Recorded patient temperature, pulse and blood pressure to monitor health and well-being. Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets. Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule. Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety. Followed safe lifting and transferring techniques to transport residents. Improved patient outlook and daily living through compassionate care. Encouraged residents to participate in activities of daily living to enhance personal dignity. Aided with mobility and independence for disabled individuals and continually monitored safety. CSR - Customer Service Representative
Lincare - Cherry Valley, MA
September 2021 to November 2022
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Worked with fellow sales team members to achieve group targets. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Answered incoming telephone calls to provide store, products and services information. Helped customers find specific products, answered questions and offered product advice. Collected payments and provided accurate change.
Consulted with customers to resolve service and billing issues. Answered product questions with up-to-date knowledge of sales and promotions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted customers with making payments or establishing payment plans to bring accounts current. Server
Red Robin - Millbury, MA
August 2015 to January 2016
Essential serving duties
Taking orders, inputting into POS, handling cash and credit card transactions Responsible for daily side work by the end of each shift. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Addressed complaints to kitchen staff and served replacement items. Promoted desserts, appetizers and specialty drinks to optimize sales. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Personal Care Assistant
Associated Home Care - Worcester, MA
April 2014 to January 2015
Maintained daily living standards by assisting clients with personal hygiene needs. Made beds, swept floors and sanitized surfaces to support activities of daily living. Provided ongoing compassionate patient care for each client. Laundered clothing and bedding to prevent infection. Assisted with meal planning to meet nutritional plans. Reported concerns to nurse supervisor to promote optimal care. Recorded patient temperature, pulse and blood pressure to monitor health and well-being. Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets. Education
Certificate
Quinsagamond Community College - Worcester, MA
2013
High school diploma or GED in General studies
Leicester High School - Leicester, MA
Skills
• Senior Care
• Cooking (10+ years)
• Home Care (10+ years)
• Caregiving (10+ years)
• Laundry (10+ years)
• Alzheimer's Care (10+ years)
• POS (10+ years)
• Meal Preparation (10+ years)
• Customer service (10+ years)
• Medical office experience (2 years)
• Medical terminology (10+ years)
• Communication skills (10+ years)
• Computer skills (10+ years)
• Math (10+ years)
• Dementia Care (10+ years)
• Patient Care (10+ years)
• English (10+ years)
• Vital Signs (10+ years)
• Insurance Verification (2 years)
• Memory Care (10+ years)
• Medical Billing
• Medication Administration
• Microsoft Word (10+ years)
• Phone etiquette
• Sales
• Customer support
• CRM software
• Sales support
• Vital signs
• Front desk
• Typing
• Data collection
• Documentation review
• Guest services
• Cash handling
• Cash register
• Retail sales
• Customer relationship management
• Supervising experience
• Store management
• Inventory control
• Childcare
• Serving
• Food handling
• Hospitality
• Restaurant experience
• Google Docs
Certifications and Licenses
HHA
March 2013 to Present
First Aid Certification
Additional Information
SKILLS
Medication Management
Compassionate Patient Care
Sound Judgment
Bedside Care
Critical Thinking
Clear Communication
Decision Making
Time Management
Attentive to People
Problem Identification
Relationship Building
Social Perceptiveness
Physical Stamina
First-Aid and CPR
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