Customer Service Services Representative
Resume:
Melissa Tardy
**********@*****.***
Stockbridge, GA 30281
FINANCIAL SERVICES REPRESENTATIVE
Momnt Atlanta, GA NOV 2022 - MAR 2024
DEDICATED EXPERT LEAD
Sprint/T-Mobile Atlanta, GA MAY 2018 - NOV 2022
DEDICATED CARE SPECIALIST (BASS)
Sprint Atlanta, GA APR 2015 - MAY 2018
I have been working customer service
jobs my entire life. I ensure I maintain
emphasis on the highest quality of
customer service. Within the companies
I have been with, I have always been
utilized in different roles in the company. I
am trained and proficient in working with
sales, employee/business/consumer
accounts, and even taking escalations.
I've worked with multiple shifts to meet
business needs and goals. I interact with
customers on the daily, handling
complex issues, enduring and handling
high volume of customer calls in a fast-
paced environment. Minimum to no
supervision is needed when I'm assigned
any tasks. I have excellent listening
skills, oral and written communication
skills as well. I am comfortable
interacting with all levels of the
organization and the public. I am an
excellent problem solver and negotiator. I
am able to make quick decisions
independently and quickly with minimal
escalations. I know how to keep a
positive attitude in the work place and
always lead by example. I thrive in a fast-
paced environment that requires good
judgment, balancing business, and
customer needs. I have the experience
of working from home, which I'm able to
multi-task, minimum management, be
flexible, and manage my work. With all
my jobs, I have always build within the
company and was promoted to a higher
level. Unfortunately, with my last job
Momnt, the company downsized.
WORK HISTORY
Increased client satisfaction by providing tailored financial advice and investment recommendations.
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Streamlined financial processes for improved efficiency and reduced errors in transactions.
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Enhanced customer relationships with personalized service and addressing individual concerns promptly.
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Collaborated with team members to achieve targets and improve overall branch performance.
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• Worked escalated tickets to resolve issues.
• Juggled inbound/outbound & escalation calls.
• Created new accounts.
Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
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Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
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Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
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Skilled at working independently and collaboratively in a team environment.
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• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Ensured my team met goal each month.
TECHNICAL/INTERNATIONAL SUPPORT
SPECIALIST
Sprint Atlanta, GA MAY 2013 - APR 2015
EMPLOYEE CARE SPECIALIST
Sprint Atlanta, GA JAN 2010 - MAY 2013
MAY 2010
Bachelor of Arts
Communications The University
of Virginia's College At
Wise Wise, VA
JUN 2005
High School Diploma
Castlewood High
School Castlewood, VA
EDUCATION Successfully managed challenging behavioral situations by utilizing de- escalation techniques rooted in empathy.
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• Handled the largest accounts on the team (Xerox & UPS).
• Daily interactions with the owners to solve issues for them employees.
• Worked tickets that were escalated for location issues for employees.
• Handled increase phone call volumes (inbound/outbound) Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
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Streamlined support procedures for quicker response times, resulting in higher client retention rates.
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Collaborated with cross-functional teams to develop and implement effective support strategies.
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Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
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Established a knowledge base for efficient issue resolution, reducing ticket backlog significantly.
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Reduced downtime for clients by proactively identifying potential system vulnerabilities and implementing corrective measures.
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Later promoted to Lead and would assist the team with issues, escalations, and ensuring target was met.
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Improved customers satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
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Support customers with complex billing, sales/services, and customer disputes.
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• Juggled a huge amount of inbound/outbound calls and emails.
• Later promoted to Lead.
• Assisted the team with ensuring target was met.
Took escalation calls to provide efficient assistance while under difficult situations.
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