Customer Service Territory Manager
Resume:
Anthony Passero
Palm Beach Gardens, FL *****
*****************@*****.***
Summary
Driven Territory Manager leads and motivates front-line employees to capture sales opportunities and enhance bottom line. History of building new territories while tenaciously developing revenue channels and acquiring customers. Proven program management, strategic planning and operational problem-solving expertise.
Accomplished manager fosters performance-based culture centered on building and deepening customer relationships. Engages customers with strategic approaches and builds trust and loyalty to drive sales and territory growth. Knowledgeable about financial, operational and sales leadership.
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Adaptable Manager offers 5 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
New Account Development
Closing Techniques
Business Growth and Retention
Solution Selling
Performance Management
Sales Closing
Market and Competitive Analysis
Consultative and Relationship Selling
Territory and Account Management
Competitor Analysis
CRM Software
Strategic Planning
Territory Growth
Contract Negotiation
Staff Development
Sales Program Development
Profit and Loss Analysis
Sales Training
Sales Presentations
Sales Strategies
Product Demonstration
Product Sales Expertise
Value-Added Selling
Territory Expansion
Experience
January 2020 - February 2023
Bang Energy/VPX - West Palm Beach, FL
Bang Energy TSM
Prepared weekly and monthly reports on sales performance against targets.
Created and managed relationships with key customers in the region.
Supervised a team of sales representatives within the assigned territory.
Trained team members on customer service strategies and techniques.
Penetrated new markets by investigating competitor products, services and trends.
Resolved customer complaints promptly by providing accurate information about products or services.
Led, coached and developed employees to achieve sales goals.
Identified areas of improvement for customer service strategies within the region.
Led team meetings to ensure effective communication among all members of the sales team.
Analyzed potential sales opportunities and call plan.
Managed expenses and time to maximize productivity.
Participated in trade shows, conferences, seminars, and other events to promote products or services.
Provided technical advice and product training to customers and staff on product features, benefits, and uses.
Developed and implemented new sales strategies to update product lines.
Boosted division performance by maximizing territory customer base and profit percentages
Guided sales employees in improving presentations, negotiating skills and customer service strategies.
Hired and motivated high-performing sales team achieving over $[Amount] in new sales per year.
Developed and coordinated group training classes in alignment with company sales objectives.
January 2018 - February 2020
Gold Coast Distributors
Gold Coast TSM
An excellent opportunity to learn the culture and environment of the south Florida market
Develop local relationships.
Negotiated contracts with vendors for discounts or improved pricing terms on goods and services used by the regional office.
Trained new hires on company policies, procedures, and expectations as they relate to the sales function.
Responded promptly to customer inquiries or complaints regarding service quality or product availability.
Maintained relationships with existing customers while developing new ones through cold calling, networking events, and other outreach efforts.
Conducted regular meetings with regional sales teams to review performance, discuss goals, and provide feedback.
Identified key accounts that had potential for increased business activity in the region.
Assisted with forecasting future sales by analyzing historical data from prior years.
Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
Led, coached and developed employees to achieve sales goals.
January 2016 - September 2017
S.K.I. Beers - Brooklyn, NY
On premise rep for Queens
Began with 64 accounts
Took it to 102 total accounts before I left
Helped guide new employees and assist other reps in their territories
Raised customer satisfaction throughout the territory
Resolved outstanding grievances with customers caused by previous Rep
Established new accounts and new placements in defined territory
Increased new accounts, while establishing relationships with current account base
Accomplished monthly and quarterly goals
Maintained accounts receivable for over one hundred accounts per month
Performed effective presentations that expanded business, built relationships, and introduced new products
Executed promotions, 'Tap-Take Over' and beer dinner events in accounts on a monthly basis
Worked with over 1000+ SKUs including; beer, cider, and mead
Served as mentor and trainee for newly hired sales representatives
Administered a regular schedule of weekly appointments with accounts in defined territory
Managed individual time and activities to increase sales volume and distribution in defined territory
Performed staff training sessions with key accounts.
August 2013 - January 2016
Otis Elevators - New York, NY
Elevator Mechanic
Deal with over 1000 Otis Accounts in the Uptown & Midtown areas, such as the Empire State building, Citi Corp, Bloomberg, Trump International
Work in the field exclusively
Work on Hydro Elevators, Generators, Roped Elevators, Bottom Traction Elevators, Dumbwaiters, Controllers, & Ring systems
Customer Relations; Personally deal with all of the building managers & supers of each building 1 on 1
Building relationships and continuing with each, in order to effectively fill the need of the customer
To ensure that Otis kept and increased contracts throughout the city.
July 2009 - November 2012
Cornerstone Tavern - Queens, NY
Bartender/Manager
Responsible for Liquor & Beer stock
Responsible for Payroll
Responsible For paying bills
Responsible for Hiring & firing staff
Opened & closed bar 6 days a week.
December 2002 - May 2009
NY Post - Bronx, NY
Pressman
Worked as a Press Man during Production of the daily newspaper
Handled Payroll for nighttime production of over 60 Employees
Managed press crew
Adjusted color and registration for the Metro, Sports Extra, & Late City Final
Worked on the Printing Presses Ie
Maintenance & repair
Pressman at the NY Post.
Education and Training
June 2003
University of Baruch
Business Management
Credits: 32
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