Customer Service Representative

BRENDA WALLACE

CUSTOMER SERVICE REPRESENTATIVE

***********@****.*** 928-***-**** Kearny, AZ 85137

SUMMARY

Dedicated customer service professional with a proven track record in managing high call volumes, resolving customer issues efficiently, and providing exceptional support. Adept at multitasking in fast-paced environments while maintaining high levels of customer satisfaction. Renowned for strong communication skills, problem resolution, and a calm demeanor under pressure. Seeking to leverage extensive experience in customer service to contribute effectively in a dynamic and customer-focused role. SKILLS

Excellent Written and Verbal Communication Attention to Detail Prioritization Integrity Empathy Active Listening Problem-Solving Patience Time Management Multitasking Conflict Resolution Adaptability Interpersonal Skills Customer Relationship Management Data Entry MS Office Suite Cross-Functional Collaboration Organizational Skills

EXPERIENCE

November 2021-March 2024

Customer Service Representative – Arise Virtual Solutions

• Resolved over 95% of customer inquiries on first call, maintaining high customer satisfaction ratings.

• Managed a high volume of 50+ calls per day, providing timely and effective support and issue resolution.

• Educated customers on product features, increasing online navigation success rate by 30%. October 2020-October 2021

Customer Service Representative – Sitel

• Achieved a 90% customer satisfaction rate through proactive and efficient problem-solving.

• Handled billing inquiries and payments, reducing average call resolution time by 20%.

• Conducted follow-ups with 100+ customers monthly, ensuring continued satisfaction and service quality. February 2013-October 2020

Front Desk Associate – General Kearny Inn

• Increased operational efficiency by 40% through the implementation of standardized procedures.

• Managed scheduling and inventory, reducing operational costs by 15% annually.

• Maintained high standards of cleanliness and customer service, boosting guest satisfaction scores. ADDITIONAL EXPERIENCE

Office Manager – Little Flyers, January 2012-August 2012 Frozen Foods Manager – Gordon’s IGA, January 2008-January 2010 Co-Owner Manager – Crystal Water, January 1988-January 1993 EDUCATION

• A.S., Business Administration – Colorado Technical University

Contact this candidate