Human Resources Resource
Resume:
Christine Washington
*************@*****.***
PROFILE SUMMARY
Qualified and tenacious professional armed with broad-based background and skills in the areas of human resources management, business partnership, performance management, employee training, program administration, employee relations, compensation, HR policies & procedures and strategy implementation. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in Human resources management towards the successful attainment of goals. Determined to implement earned skills and knowledge for rapid growth and development of a prospective organization.
EXPERTISE AND QUALIFICATIONS
Establishing successful relationships with C-level and management to enable change and drive employee engagement.
Developing and monitoring overall HR strategies, systems, tactics and procedures across the organization.
Maintaining employee confidence and protecting operations by keeping human resource information confidential.
Managing the day-to-day operations of the HR functions and duties and providing support to senior executives. Supporting current and future business needs through the development, engagement, motivation and preservation of human capital.
Nurturing a positive working environment. Overseeing and managing a performance appraisal system that drives high performance. Processing documentation and preparing reports relating to employee activities.
Managing HR projects (meetings, training, etc.). Properly handling complaints and grievance procedures.
Collecting, analyzing, preparing occupational, and employee information to facilitate personnel administration and management functions.
Bridging management and employee relations by addressing demands, grievances or other issues.
Addressing employee requests regarding human resources issues, rules, and regulations.
Identify legal requirements, contract requirements and government reporting.
WORK EXPERIENCE
Manager, Senior Human Resource Business Partner AmTrust Financial 2016–Present
Coach and advise Senior Leaders on team effectiveness, team leadership, talent management, and
organizational effectiveness in order to lead the organization to meet established business targets.
Prepare and conduct on-going training for the organization on key issues and trends such as; remote team building, creating high performance culture, employee engagement and performance management.
Conducts periodic meetings with respective business units. Manages and resolves complex employee
relations issues while conducting effective, thorough and objective investigations.
Facilitates talent review and calibration sessions with business leaders to improve organizational effectiveness.
Analyze trends and metrics to develop solutions and programs aimed at creating a sustained company culture; developed cross divisional mentoring opportunities, organized town halls, and team building events to improve engagement and morale.
Consults with leadership, providing HR guidance when appropriate. Works closely with management
and employees to improve work relationships, build morale, and increase productivity and retention.
Evaluates trends and metrics in partnership with the HR group to develop solutions, programs and policies.
Maintains in-depth knowledge of legal requirements related to day-to-day management of employees,
reducing legal risks and ensuring regulatory compliance. Provides HR policy guidance and interpretation.
Director, Human Resources TriBridge Residential, Atlanta, GA 2008 - 2016
Managed human resource activities at facilities in seven states and twelve cities for a privately owned multifamily real estate investment company. Designed and facilitated management-training programs ranging from front-line supervisors to senior management teams.
Directed the company’s Payroll Department and ensured that the Payroll Manager maintains the payroll
department in a systematic and legally compliant manner in terms of payroll recordkeeping and other
related functions.
Guaranteed that the Human Resources department met all State and Federal standards criteria.
Worked closely with operations management to meet goals, foster positive behavior’s, compliance with
policies, investigate incidents, and resolve issues or grievances.
Ensured that employment laws, wage and hour regulations, and EEOC guidelines are followed.
Demonstrated strong ability to manage workforce reductions and changes in company structure. Led the
implementation of the performance management system that includes performance development plans.
Manager, Human Resources Air Serv, Atlanta, GA 2007 - 2008
Served as a Business Partner, leveraging leadership to develop, implement and meet assigned goals and objectives. Developed and scheduled annual benefits orientation sessions across the company.
Established communication programs to update employees on the company’s new programs and changes.
Established proper and consistent salary administration throughout the company through frequent salary analysis. Devised and developed methods; measures and communication to monitor the company’s policies and procedures to maintain compliance with all federal and state laws.
Evaluated various project requirements and coordinated the delivery of resources to meet operating demands. Monitored the company’s culture to support the attainment of the company’s goals and promote employee satisfaction.
Manager, Employment & Recruiting/Employee Relations Delta Connection, Atlanta, GA 2000–2007
Created and executed recruitment, retention and recognition processes that fostered a committed,
customer focused workforce. Facilitated collaborative program solving strategies to resolve employee
relations issues through effective communication with all levels of employees.
Evaluated project requirements and coordinated the delivery of resources to meet operating
demands. Reviewed all employee appeals through the company complaint resolution program
Developed and administered programs, procedures and guidelines to align the workforce with the
strategic goals of the company. Oversaw functions and strategies that lead to the successful recruitment,
training, retention and satisfaction of high-caliber service oriented staff.
GENERAL SKILLS AND COMPETENCIES
Possesses a positive, mature and professional attitude. Excellent sense of initiative, tidiness, adaptability
and networking. Achieving goals, creative/strategic thinking and problem solving.
Proven ability to work and perform at the highest standards in complex and demanding
environments. Excellent ethics, hardworking, focus minded and sound organizational ability.
Leverages interpersonal communication strengths to establish rapport and build trust with clients.
EDUCATION
Cameron University – Lawton, Oklahoma
PROFESSIONAL AFFLIATIONS
Society for Human Resource Management (SHRM)
National Human Resources Association (NHRA)
Big I Diversity & Inclusion Task Force
Juvenile Diabetes Research Foundation
Recognition Professionals International
March of Dimes
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