Customer Service Call Center
Resume:
VIDHYA VIJAYAKUMAR
FORENSIC PSYCHOLOGY
CONTACT
SKILLS
JOB OBJECTIVE
EXPERIENCE
******.*******@*****.***
Behavioural management and
de-escalation
Clinical documentation and
record-keeping
Education support and program
implementation
Crisis management planning
and execution
Highly specialized residential
treatment services
Multidisciplinary team
collaboration
Trauma-informed approaches
Bio-psycho-social model of care
Child and adolescent
development
Conflict resolution and
mediation
Cultural competency and
diversity awareness
Educational support and
tutoring
Research and data analysis in
clinical settings
Highly motivated and dedicated professional seeking a Client Support Professional (CSP) position at ASSIST Office Support Services LLC. Committed to delivering exceptional customer service and virtual call center solutions with integrity and excellence. Eager to leverage strong communication skills and a passion for helping clients to contribute to the company's mission of providing top-tier support. Seeking a flexible, remote opportunity to create a balanced work- life environment while enhancing client satisfaction and company growth. CAREGIVER
Private - Vathany Uthayam Vaughan, ON January 2019 - Present Experienced caregiver providing attentive and nurturing care for infants and toddlers aged 0-3 years old, creating a safe and stimulating environment with age-appropriate activities.
Proficient in developing and teaching developmental skills, including sign language, to address behavioral challenges.
Organized and coordinated daily activities, managing feeding, structured learning, and physical engagement for holistic development while prioritizing individualized routines to meet each child's specific needs. TUTOR
Self-employed GTA September 2016 - Present
Provided personalized guidance and support to students aged 5-18, catering to diverse learning styles and individual needs.
Fostered academic success by promoting comprehensive subject understanding, tutoring in multiple subjects, and offering guidance for post- secondary education.
Implemented tailored instructional strategies to enhance student comprehension and performance, while tracking progress and delivering constructive feedback for academic growth and success. INTAKE COORDINATOR POSITION
Efficiently oversee intake forms, coordinating and scheduling clients with suitable practitioners.
Skillfully manage both client and clinician schedules, utilizing the OWL booking system for streamlined operations.
Organize essential personnel forms, including consent, intake, referrals, and payment documents, ensuring meticulous record-keeping and compliance. North Durham Professional Councillors Ontario Tech Practicum Program September 2022 - March 2023
VIDHYA VIJAYAKUMAR
FORENSIC PSYCHOLOGY
CONTACT
EXPERIENCE
******.*******@*****.***
EXTRACURRICULARS
VICE PRESIDENT OF INTERNAL AFFAIRS
Collaborate effectively with internal BPT members and external partners to flawlessly execute events, emphasizing strong communication and seamless coordination.
Conceptualize and design engaging events, captivating social media promotions, and eye-catching posters to enhance brand visibility and audience engagement.
Demonstrated proficiency in public speaking by creating and delivering compelling presentations to diverse audiences, both large and small. Black Physicians of Tomorrow (BPT) Ontario Tech University September 2020 - April 2022
CAPTAIN OF THE OUTREACH TEAM
Developed enduring Orientation Training, which remains in implementation to this day.
Orchestrated and conducted successful Orientation and Outreach workshops.
Collaborated closely with faculty staff and other middle schools, ensuring a seamless event and effective high school transition. Outreach Team Mississauga Secondary School September 2016 to September 2017
CUSTOMER SERVICE
Ontario Vaccine Clinic Remote April 2019 - March 2020 Provided exceptional customer service at Ontario Vaccine Clinic, utilizing Microsoft Teams and Salesforce for seamless communication. Ensured accurate information delivery to individuals, demonstrating a strong commitment to professionalism and client satisfaction. Prioritized client confidentiality by adhering to strict protocols when handling sensitive data like health cards and medical histories. ADMINISTRATIVE STAFF
Instyle Nails and Boutique Oakville, ON April 2019 to March 2020 Demonstrated strong organizational skills by efficiently creating and managing appointment bookings and staff schedules for a team of 10 staff members.
Possess proficient knowledge of all salon services and products to ensure customer satisfaction and build confidence among clients. Managed all financial transactions and maintained accurate records for products and services while showcasing proficiency in Microsoft Word, PowerPoint, Excel, and related tools.
EDUCATION
BACHELORS OF ART
(HONOURS): FORENSIC
PSYCHOLOGY
Ontario Tech University
2018-2023
Minor in Criminology
Dean’s list: Sept 2021
President’s list: January 2021
GED
Mississauga Secondary School
2014-2018
SHSM Health and Wellness
Captain of Outreach Program
Health and Wellness Co-op Credit
YMCA Cedar Glen Outdoor Center
certifications: Communication
Customer Service, Conflict
Resolution, Problem Solving and
Group Dynamic 2015 - 2016
MASTER OF ARTS IN
COUNSELLING PSYCHOLOGY
Yorkville University
2024-Present
Completed courses:
A Biopsychosocial Approach to
Counselling
Research Methodology
Contact this candidate