Customer Service Material Handler
Resume:
Robert Christopher
Material Handler
Eau Claire, WI 54701
**************@*****.***
Analytical, detail-oriented, as well as experienced in coordinating, planning, training, leading, and supporting daily operational functions. Offers expertise in delivering office and administrative support by applying strong organizational, technical, communication, and customer service skills. An outstanding communicator and team leader with strong interpersonal skills. Thrives in a demanding and growing organizations with business knowledge from education and personal professional development. Work Experience
Material Handler
Wausau Supply - Eau Claire, WI
March 2024 to Present
• Maneuvered heavy loads around warehouse with forklifts as well as built Job Packs to be sent to customers.
• Learned the different products offered within Wausau Supply.
• Managed shift duties, prioritizing immediate tasks to streamline operations such as receiving, distributing and inventory stock count.
Independent Contractor
Self / independent contractor - Minneapolis, MN
May 2020 to December 2023
• Consulted with customers about customer needs and wants and accurately quote job for necessary materials and labor.
• Finished projects on time, delivered high quality results, surpassed customer expectations for timeliness, quality and costs.
• Maintained customer relationships with resulted in repeat and referral business. Sales Consultant
Chilson Motors - Eau Claire, WI
July 2019 to March 2020
• Greeted customers and helped with product questions, selections, and purchases.
• Accompanied customers and demonstrated performance features on test drives. • Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.
• Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Teller
Charter Bank - Eau Claire, WI
February 2019 to July 2019
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Regularly exceeded new account goals set by upper management by using communication, knowledge of products and strategic
prospecting skills in all professional interactions.
• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
• Scheduled staffing for the main branch.
Customer Service Phone Specialist
Walser Automotive Group - Edina, MN
August 2018 to November 2018
• Utilized databases, logs and software to locate and verify customer information.
• Strategized long-term business needs while driving customer feedback for process improvements. • Interacted with clients on a regular basis to quickly alleviate issues and provide status reports.
• Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.
• Managed up to 120 calls and up to 80 scheduled appointments daily, addressing customer inquiries, solving problems and providing new product information.
Service Advisor
Walser Nissan - Burnsville, MN
April 2018 to August 2018
• Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs.
• Answered customer questions about services and explained the charges that were involved. • Suggested add-on services that would be helpful to customers and improve the bottom line.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Earned management trust by serving as key holder, responsibly opening and closing store. Parts Consultant
Walser Nissan - Burnsville, MN
March 2017 to March 2018
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Followed standards and procedures to maintain safe work environment.
• Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
• Accurately completed service reports and warranty forms.
• Collaborated with service department to ensure smooth workflow and efficient organization operations. Team Lead
Whole Foods Market Inc - Saint Paul, MN
March 2016 to March 2017
• Consistently met deadlines and requirements for all production.
• Kept department in compliance with all health standards and other operation requirements. • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Administrative Assistant
Market View Appraisal - Bloomington, MN
February 2015 to March 2016
• Prepared correspondence, forms, reports, calendars and other documents.
• Compiled and analyzed data using spreadsheets or other database software such as WinTotal and Microsoft Office.
• Gathered information on nearby properties to compare and help make a determination of value on the property to be appraised.
Education
Associate of Arts in Marketing and Entrepreneurship Saint Paul College - A Community and Technical College - Saint Paul, MN Skills
• Customer Service
• Marketing
• Sales
• Word
• Outlook
• Microsoft Office
• CRM
• Powerpoint
Additional Information
Skills
• Knowledgeable macOS, iOS, and Windows • Leadership and Teaching
• MS Office Suite • Excellent Time Management Skills
• MS Excel Reporting • Exceptional Interpersonal Communication Skills
• Google Analytics • Technical Verbal and Written Communication
• Detail-Oriented Problem Solving
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