Customer Service

Alicia Phillips

Queen Creek, AZ *****

206-***-**** **********@*****.***

I have eighteen years of customer service, sales, clerical, and administrative experience. I am hardworking, dependable, and reliable in helping customers and contributing to the company's success. I have an outgoing and a positive attitude that contributes to an efficient work environment.

• Excellent communication skills (verbal, written and listening)

• Ability to effectively interface with all levels of an organization

• Extremely proactive, detailed and customer service focused

• Proficient in MS Access, Word, Excel, Outlook, and scheduling

Education

Liberty High School, Renton, WA • Diploma

Work Experience

Quality Food Center; Maple Valley, WA Bakery Manager

10/2018-10/2020

& 9/2010-12/2013

• Responsible for managing a team of employees: scheduling, time management and employee relations in a fast-paced retail environment

• Consistently achieved YOY sales growth within my department

• Responsible for budgeting/forecasting labor projections and running the department efficiently, maximizing production to stay within budget limits

• Hired and trained new bakery personnel

• Responsible for tracking, counting, and reporting departmental inventory monthly

• Merchandised the bakery department, built displays for holidays, and focus items, assisted ni building schematics for other bakery teams within my organization

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty

Quality Food Center; Maple Valley, WA Wine Steward

4/2018 - 10/2018

• Responsible for creating and maintaining relationships with customers

• Display high level of customer service skills by interacting with them in a pleasant manner each visit

• Reflect and debrief staff after each shift • Held to high standards company wide

Quality Food Center; Maple Valley, WA Cashier

6/2013 - 4/2018

• Operated cash register for all transactions with excellent accuracy levels

• Provide customer service by helping customers complete purchases, locate items and join reward programs

• Restocked and organized merchandise in front lanes

• Checked identification for proof-of-age for alcohol and tobacco sales

Starbucks; Bellevue, WA

4/2004 - 9/2010 Manager

• Cultivated and maintained relationships with customers and suppliers

• Responsible for franchisee requirements

• Learning, training, and delivering on all Starbucks standards

• Revolving seasonal merchandising

• New products implementation

• Conducted monthly inventories of all products and supplies within the department

• Established and updated work schedules to account for changing staff levels and expected workloads

• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem

• Provided excellent customer service to all customers

• Responsible for all ordering and inventory

References

• Arielle Alvarez, 602-***-****, ***.*******.*******@*****.*** •

Personal

• Angela Duran-Dahl, 425-***-****, **********@*****.*** • Professional

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