Enterprise Applications Leader - ERP/CRM/HRIS/QMS

Todd G. Almarayati

203-***-**** (M) • ********@*******.*** • Todd Almarayati LinkedIn

Information Technology Enterprise Applications Leader

Award-winning IT leader credited with significant deliveries through enterprise-level technology deployments, global improvements, and strategy development. Over 25 years of diversified business and technical experience. Proven record of success in building, leading and managing global teams, and delivering initiatives that increase revenues and reduce costs in a multi-channel global business environment. Manage budgets greater than $30MM and teams over 200 which include application development, IT infrastructure and implementation of global systems. Over 15 years’ experience in healthcare (pharma, medical device) manufacturing.

Budget/Teams Management Data Warehouse / Data Lake IT Strategy / Innovation

Business Intelligence ERP (NetSuite)/CRM (Salesforce) Full Stack / Agile Development

Vendor / RFP Management Enterprise Data Solutions Application / Data Architecture

Strategy and Roadmaps Data / Analytics Technologies Cloud Technologies / Solutions

Healthcare (Pharma/Medical Device) Software Engineering / Governance Next Best / Actionable Insights

Executive Strengths Driving Operational Excellence

Leadership

Built organizations up to 200 focused on enterprise software deployments, support, project management, and infrastructure. Natural mentor with history of building talent, developing team members and leading global teams.

IT Strategy and Innovation

Trusted member of senior management teams with a successful record of introducing new technology and business processes focused on improvement. Developed long range technology plans aligned to business requirements.

Software, Data Architecture and Quality Assurance

Strong technology background in engineering, quality excellence and continuous improvement in the areas of software development data management, architecture, and QA. Deep experience in strategic direction and development of healthcare information systems and clinical applications.

Data, Analytics and Reporting

Deep understanding of the use of healthcare data in analytics and reporting. Demonstrated leader in using technology innovatively to achieve business process improvement breakthroughs in areas of Finance, Quality, Regulatory Affairs, Manufacturing and Marketing. Over 6 years in Marketing positions.

Standardization & Consolidation

Implemented 5 Year Strategic Plans for standardization and consolidation of IT systems worldwide. Results included cost savings of $4MM and consolidation of 10 installations, and annual project productivity savings of $200K and improved TAT of 25%. Implemented policies, standards, guidelines in the enterprise applications space.

Program Delivery

Track record of on-time, on-budget deployment of global IT systems (> 10,000 users) that include planning, budget control (up to $15MM), cost / benefit analysis, ROI, project scheduling. Projects include application development, implementation, and maintenance in global environments.

Cloud Architecture / Engineering

Architect and migrate applications to Azure and AWS cloud environments. Delivered large container application migrations that reduced overall cost of ownership by $4.5MM annually and improved application performance and scaling by 30%. Develop business plans and influence stakeholders to migrate to multi-region cloud-based solutions, resulting in an ROI in first 12 months. Reduced cloud costs by $3M annually. Expertise in Cloud services (Azure, AWS, Kubernetes, Containers) and databases (MySQL, Microsoft SQL Server, Oracle, Hadoop).

Offshore Development

Developed plans for outsourcing of IT services worldwide and led the implementation of the $140MM Global IT spend reduction for application development and infrastructure. Experience in IT outsourcing methodologies, SLAs, RFPs, ROI, make/buy analysis, vendor management and global IT applications and infrastructure spend benchmarking.

PROFESSIONAL EXPERIENCE

Pyramid Laboratories, Costa Mesa, California 2023-Present

Contract Drug Manufacturing Organization

Senior Director, CIO

IT staff (25) and budget ($10MM) responsibility for security, business continuity, infrastructure, software engineering, project management, data/analytics strategy, architecture, roadmaps and execution. Manage a staff of engineers, architects, modelers and analysts.

Responsible for all aspects of IT, including security, ISP, network, phone, licensing, high availability, business continuity, infrastructure, data warehouse, analytics, reporting, ERP, CRM, QMS. Management of IT infrastructure includes Network, Compute, Telecom, IDM, VPN for all office facilities and labs.

Delivered the company’s first ERP platform (NetSuite), covering Finance and Accounting functions.

Developed an enterprise application architecture, which defines ERP/CRM/QMS/HRIS enterprise platforms and interfaces for data exchange.

Establish governance frameworks, procedures for the deployment and usage of enterprise applications. Ensure compliance with regulatory requirements, data privacy standards, and industry best practices.

Manage operational data related and reporting initiatives for the organization using operational metrics related to back office and contact center operations, including managing teams responsible for data and reporting governance.

Build analytics tools on ERP/CRM/QMS systems and develop reporting and AI/ML analytics platforms.

Lead the development and implementation of reporting, BI, AI, NLP, and data management solutions that align with business requirements and enable data driven decisioning.

Lead the development of standardized data assets within the data warehouse to help consolidate the collective understanding of our organizational data.

Deliver data visualization dashboards and next best action insights, including “what if” scenarios when certain actions are taken.

Anthem/Elevance, Woodland Hills, California 2022-2023

Fortune 20 Healthcare Insurer

Head, IT Service Experience

IT staff and budget responsibility for contact center platforms development, including software engineering, data/analytics strategy, architecture, roadmaps and execution. Manage a staff of software engineers, data engineers, architects, modelers and analysts.

Responsible for enterprise applications management and roadmaps in the contact center/ERP/CRM space, managing all aspects of software engineering, deployment, management and upgrades.

Developed application architectures, and integration of data across premise and cloud (AWS, Azure) environments.

Developed multiple solutions for User Experience and User Interface challenges. Received 2023 US Patent for Analytics Graphical User Interface Design.

Establish governance frameworks, procedures for the deployment and usage of enterprise applications. Ensure compliance with regulatory requirements, data privacy standards, and industry best practices.

Developed and gained support for strategic initiatives, executed to deliver results, and navigate challenges in a changing, fast-paced environment.

Defined new application and data architecture for enterprise contact center environment covering 23,000 agents. Improved call center metrics by 40%, including speed of access to member data and reporting.

Worked with senior leaders to develop and help execute data and analytics architecture strategies and roadmaps.

Cigna/Express Scripts, San Diego, California 2013-2022

Fortune 13 Healthcare Pharmacy Benefit Manager (PBM)

Senior Director IT, Software Engineering

Responsible for global software architecture and full stack, agile application engineering function. IT staff and budget responsibility (>$10MM) for architects, software analysts, product managers, and application development for 75 global platforms/applications. Manage a staff of 80 managers, developers, reliability and software professionals.

Defined and led the IT BU function through several people, process, and technology business transformation efforts. Initiatives include a 3-year plan to raise the performance capabilities of IT staff and establishment of an applications portfolio roadmap that addresses the future needs of the organization.

Manage the entire software development lifecycle in an Agile environment, from requirements definition to testing of new functionality.

Responsible for all aspects of software development, including operational metrics and support.

Lead day-to-day activities of the engineering team, ensuring project budgets, schedules and commitments are achieved.

Leadership role in building software engineering and computing infrastructure, including DevOps tool implementations (Trello, BitBucket, Confluence, Jira).

Established and manage DR, incident response activities related to contact center on-prem and cloud infrastructure.

Provided leadership and guidance on business and technical aspects of software engineering, including automation, monitoring, and performance optimization.

Established and drove a 5 year technology plan that defines the future state global applications portfolio.

Delivered software monetization solutions, increasing high margin revenue by more than $4 MM in 2015 (est.) and more than $5 MM in 2016. Received Cigna Innovation Award.

Provide policies, guidance, and solutions to external customers for cloud-based software sharing, software access, and software usage.

Use automation to curate software and ensure the integrity and quality for downstream systems, including software mining, fraud, waste and abuse.

Established Software/Data Science program with creation of the company’s first software lake, defining how the company can employ Advanced Analytics, Machine Learning and Artificial Intelligence.

Deployed member experience platforms, advanced analytics models and software visualization solutions, focused on actionable insights and better outcomes. Delivered Home Delivery business capability to identify opportunities to increase prescription drug compliance, self-service adoption and transaction volumes.

Standardized software modeling processes and technologies, improving the SDLC agile productivity of project and Software Design teams. Realized annual project productivity savings of $200K and improved TAT of 25%. Received Cigna Enterprise Award, methodology is now being used by other divisions.

Completed Actionable Software Cloud-based POV initiatives in Finance, Operations, and Supply Chain, identifying cost reduction opportunities of $4MM.

Forged strategic relationships with managed service providers for software engineering, analytics and reporting, valued at $4MM per year.

Designed implementation model to facilitate management of multiple vendors at remote sites.

Improved customer satisfaction through 30% increase in accuracy of outbound billing files and delivery of ESI’s first Software Feeds Catalog, detailing 3000 inbound and 7000 outbound software feeds.

Chair of the Software Architecture Review Board, which defines strategy and direction for architecture changes and implementations, and evaluates project proposals for architectural fit.

Defined and successfully promoted the adoption of Cloud solutions (Azure, PCF, GCP) to reduce costs and improve operations and velocity.

Delivered new software architecture, resulting in a redesigned client reporting platform for 3000 clients, with a new user interface and software foundation, reducing report access and management effort by 50%.

Covance, Indianapolis, Indiana 2011-2013

Drug Development and Clinical Trial Services

Global Director IT, Application Development, Lab Systems

Responsible for application development and analytics function. Global IT staff and budget responsibility (>$10MM) for application development and support of over 50 global platforms/applications. Manage a staff of 60 managers, developers, analysts and softwarebase professionals.

Operated with senior management to develop, refine, and help execute software and analytics architecture strategies and roadmaps.

Developed and maintained effective working relationships with IS and Business customers to influence technology implementation decisions.

Developed metrics and reports for the executive team, business and IT management which showcase successes and opportunities for efficiency improvement by 30%.

Led a team of integration and Software Architects to provide enterprise wide solutions for the transfer and management of enterprise software, reducing infrastructure costs by 25%. Received Covance Excellence Award.

Established Software Science program with creation of the company’s first software lake, defining how the company can employ Advanced Analytics, Machine Learning and Artificial Intelligence in the advancement of clinical trial science.

Architected the company’s next generation laboratory information management (LIMS) software architecture through delivery of a global system covering over 400 test instruments. Received Covance Excellence Award.

Converted existing analytics development lifecycle process, improving time to deliver by 40% and eliminating unnecessary work by 30%. Reduced application development and quality assurance labor budget by $250,000.

Implemented new analytics development and testing processes, decreasing software defects by 45%.

Implemented new development and testing processes, decreasing software defects by 45% (300/month).

Redefined the IT software/analytics function through people, process and technology business transformation efforts.

Baxter Healthcare, Deerfield, Illinois 2007-2011

Medical Device, Pharmaceutical and Biotechnology Manufacturer

Global Director IT, Enterprise IT Services

Responsible for enterprise financial and analytics functions. Global IT staff and budget responsibility (>$20MM) for activities of 5 project managers and technical developers, and 60 consultants. Manage 5-10 capital projects at any given time.

Defined the company-wide blueprint for the global 28 installations of the JD Edwards ERP upgrade initiative, including architectures for hardware, applications and network.

Applied regulatory and procedures, including software development life-cycle (SDLC), software validation, and 21 CFR Part 11 compliance.

Turned around challenged implementations of high profile Global Regulatory Affairs projects. Resolved significant financial and schedule issues.

Implemented the company’s first single-installation, global regulatory publishing and submission system for product approvals with government agencies.

Responsible for application support activities including break-fix, maintenance, upgrades and change management.

Led the development of the global architecture and technology roadmap, identifying over 20 capital investment initiatives over 5 years.

Evaluated and defined SOA solutions for complex global business applications, including Customer Relationship Management (CRM), Business Process Management (BPM) and software systems inventory and compliance.

Led the global deployment of the online collaborative (SharePoint) environment, including project management and governance for the global SharePoint system.

Evaluated new technology trends and deployed solutions consistent with ROI, customer requirements and risk. Deployed standard processes, development tools and SDLC methodologies to effectively manage projects.

Abbott Laboratories, Abbott Park, Illinois 2005-2007

Medical Device and Pharmaceutical Manufacturer

Director, Global Marketing/New Media and eBusiness Services

Led a major redesign of Abbott's corporate online property (abbott.com) with a team consisting of IT and department team members, including Marketing, HR, Public Policy, and Investor Relations

Developed and managed 150 online product, disease state and physician education properties.

Established Documentum-based content management system for hosting and management of Internet properties

Developed authoring standards for the development of product web sites across several divisions

In collaboration with product marketing, established the first comprehensive list of online product information encompassing all Abbott lines of business

Led Governance Committee to establish an online branding strategic roadmap and development guidelines

Bayer Healthcare Corporation, West Haven, Connecticut 1996-2005

Medical Device and Pharmaceutical Manufacturer

Director, Information Technology 2001-2005

North America IT staff and budget (>$7MM) responsibility for up to 25 program/project managers and technical developers.

Reporting directly to the CIO, directed a global IT fees assessment, comparing Healthcare’s IT cost structure against similar companies in seven categories, including development, support, Help Desk, networks and servers in eight countries. Implemented IT cost cutting initiatives of $2.2MM in 2004.

Led the software implementation component of the $30MM SAP R/4 upgrade in 5 North American healthcare divisions. Managed implementation /development projects in HR, manufacturing and procurement modules.

Implemented restructuring programs for IT systems in support of the Sarbanes-Oxley Act, HIPAA and 21 CFR requirements to reduce costs, implement and upgrade existing systems.

Senior Manager, Global Strategic Marketing 1999-2001

Responsible for IT strategy, infrastructure and development projects in support of the global Pharmaceutical businesses.

Implemented global interactive branded and product web site solutions, promotional programs, consumer-focused initiatives and online ordering programs.

Established a global internet and internet structure, including governance processes, reusable components, content templates, servers with four environments, content management system and common design standards.

Led the global marketing component of IT technologies, governance, cost/benefit analysis, and presentation of business value and ROI to stakeholders in Bayer Healthcare, including the board level.

Manager, Application Development Services 1996-1999

Staff and budget (>$3MM) responsibility for up to 25 client/server and web program/project managers and technical developers. Responsible for establishment of the Pharma Web Services department and the Pharma Division Intranet systems, including the redesign of the Division's overall Internet/Intranet/Extranet environment.

Managed the IT Applications Help Desk in support of 4 US locations and 2000 workstations.

Led the multiphase upgrades to the Pharma sales force Sales Force Automation (SFA) applications suite (1,500 members), including Siebel 7 ePharma on MS XP Dell laptops.

Managed all internal web content, covering 5 US sites. Established 2500 employee division-wide system for training, content creation and content management. Introduced tools for personalization, user profiling and statistics.

TECHNICAL SKILLS

Development

Visual Basic, UNIX Shell Scripting, C, SQL, HTML, XML, Perl, CGI, Java, JavaScript, ASP, .NET, PowerBuilder, Visual Studio, Visual Basic, Dreamweaver, Cold Fusion, Photoshop, FrontPage, WebSphere, Macromedia Suite, Cold Fusion, Web Methods, SSL, HTML, ASP, IIS, CGI, React, Azure, GitHub, Slack, Javascript, Dreamweaver

Analytics

Tableau, SAS, R, Python

Databases

Hadoop, Oracle, Teradata, SQL Server, Knowledge Graph, Azure, MemSQL

Architecture

Enterprise applications and databases with load balancing, scalability, high availability (HA), containers and virtual technologies.

Visualization

Tableau, Bloom

Operating Systems

Windows XP/2000/NT/ME, UNIX, RS/6000, Sun Solaris, AIX, HP-UX

Network

TCP/IP, MS Directory Services, LDAP, Cisco Products, Firewall 1, SSL

Applications: MS Office, SAP R/3, Hyperion Enterprise, Tesseract, CAD/CAM/CAE (CADRA, CATIA, ProEngineer, AutoCAD), Documentum, Siebel CRM, Electronic Medical Record Applications (Epic), AERS, Arisg, Argus, BrassRing, Business Objects, CTMS, ClinTrace, Cognos, Concur Expense, Documentum, ERP (SAP, JD Edwards), FirstDoc, Hyperion Pillar, Pega, PeopleSoft, SalesForce.com, SharePoint, Siebel CRM, Siebel CTMS, WebTrends, Apache, IIS

EDUCATION

Master of Science, M.S. - Management / Computer Science, Rensselaer Polytechnic Institute

Bachelor of Science, B.S. - Electrical Engineering, Fairfield University

ADDITIONAL

Public speaker at industry conferences and internal company functions on IT infrastructure, eBusiness, IT outsourcing and application development.

Hold US Patents for application user interface design.

Received McGraw Hill contracts to author subjects within the computing industry.

Six Sigma White Belt Certified.

Scrum Fundamentals Certified.

Able to relocate anywhere in the US.

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