Customer Service Business Office
Resume:
Theresa Pacheco *********@*******.***
Billings, MT 59105
PROFILE
Administrative professional with 24years experience in a business office setting and have worked with QuickBooks Microsoft Excel, Word, and Outlook Calendar. Self stater with ability to take initiative, self-starter with ability to take initiative, eager to take on new responsibilities and challenges. Dedicated to maintaining and improve core competences. Projects professional company image even when working under pressure. Committed to customer service and building rapport with ability to resolve conflicts to ensure continued trust and satisfaction. Excellent communication skills and professional presentation.
CAREER HISTORY
Secretary, White Heating & Air, Billings, MT 1999-2023
This is a family owned business for which I have always filled in as needed, and am currently working full-time.
Maintain and update customer files, scan documents, prepare and mail out quality control letters for equipment warranties, cash and carry, and sell parts for furnaces, humidifiers, filters, etc.
Telephone reception including scheduling appointments, assisting customers with questions or complaints, preparing and mailing out bids
Maintained and managed accounts payables
STATE OF MONTANA
Secretary, Department of Environmental Quality, State of Montana, Billings, MT 02/2014-08/2014
Received transfer from DOT
Inspected/inserted Word documents for the Air Department, and entered data for the Coal Department
Scanned all incoming mail and distributed
Maintained all office equipment to ensure they were always good working order
Maintained and monitored vehicle logs for compliance, gassed and cleaned the vehicles, and obtained estimates for damage when necessary
Assisted walk-in clients
Attended and maintained notices of weekly meetings for the Coal Department
CDL Inspector/Tester, Department of Transportation, State of Montana, Billings, MT 10/2013-02/2014
Conducted testing of truck drivers which included their knowledge of rules and regulations for endorsements, and tested truck driving skills
Performed inspections of VINs for new title requests
Received transferred to DEQ
Title Clerk, Copart, Billings, MT 08/2012-10/2013
Worked with State governments in Montana, Wyoming, North and South Dakota to process vehicle titles
Worked with Title Clerks in other yards nationwide to process titles
Mailed out titles and processed salvage titles, clean titles, and destroyed titles
Made member payments over the phone and in person when customers came for their vehicles
Processed 50-100 titles for weekly auctions depending on weather and processing procedures of the State
Accomplishment: When I started; the position had been vacant for three months and within five months I was able to catch the workload from “start to finish” to get new titles.
Theresa Pacheco
Resume
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YELLOWSTONE COUNTY
Secretary II, Yellowstone County, Billings, MT 2000-2012
Prepared all records for annual auto auction
Maintained files and records for correspondence with Junk Vehicle & Code Enforcement
Prepared and monitored monthly budgets and fiscal year-end reports for the State of Montana
Provided customer service for property owners, complainants, City and State Departments
EDUCATION
2012 Medical Coding Certificate, Allied Business Schools, Inc., Laguna Hills, C
2012 Advanced Medical Terminology Certificate, Allied Business Schools, Inc., Laguna Hills, CA
2008 Medical Transcription Certificate, Adult Lincoln Center, Billings, MT
2008 Medical Terminology Certificate, Adult Lincoln Center, Billings, MT
1995 Medical Transcription Certificate, Bozeman Adult Education, Bozeman, MT
1994 Associates of Applied Science in Medical Secretary, Vocational Technical Center, Billings, MT
1989 Graduate, Skyview High School, Billings, MT
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