Customer Service Representative and security
Resume:
Juan Sandoval
Yuma, AZ *****
********.**@*****.***
Authorized to work in the US for any employer
Work Experience
Driver/Warehouse and customer service representative Motion industries-Yuma, AZ
October 2016 to June 2024
• SUMMARY:
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES:
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
Operates company vehicle to pick up and deliver local orders and equipment as required.
• Sorts assignments and arranges the most efficient route.
• Maintains Vendor Managed Inventory programs at customer locations.
• Organizes products in reverse delivery order and loads in delivery vehicle.
• Unloads products at customer location and obtains customer signature on packing slip to show proof of delivery.
• Determines which items need to be picked, checked and shipped from sales order.
• Prepares items for delivery to customer.
• Secures packages to make sure no items are damaged in shipping to customer.
• May assist with restocking of products on shelves.
• Performs other duties as assigned.
Loss Prevention Officer
Sercuritas-Tucson, AZ
June 2015 to October 2016
Investigate known or suspected internal theft, external theft, or vendor fraud.
• Apprehend shoplifters in accordance with guidelines.
• Maintain documentation or reports on security-related incidents or investigations.
• Collaborate with law enforcement agencies to report or investigate crimes.
• Coordinate with risk management, human resources, or other departments to assist in company programs, investigations, or training.
Security Guard
The Quechan Casino and Resort-Winterhaven, CA
July 2014 to September 2016
Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, or locks.
• Perform covert surveillance of areas susceptible to loss, such loading docks, distribution centers, or warehouses.
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Circulate among visitors, patrons, or employees to preserve order and protect property. The Quechuan casino
Customer Service Representative
Convey Health Solutions-Yuma, AZ
July 2014 to May 2015
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' issues.
• Notate account of customer transactions, recording details of inquiries, and comments, as well as actions taken.
• Follow up with customer's in response to inquiries or to notify them of claim investigation results or any planned adjustments.
• Review insurance policy terms to determine whether a particular loss is covered by insurance. Parking Attendant
Healthcare Security Services (H.S.S)-Yuma, AZ
November 2013 to May 2014
Lift, position, and remove barricades to open or close parking areas.
• Patrol parking areas to prevent vehicle damage and vehicle or property thefts.
• Escort customers to their vehicles to ensure their safety.
• Keep parking areas clean and orderly to ensure that space usage is maximized. Education
High School Diploma
Kofa High School - Yuma, AZ
May 2005
Skills
• Computer skills (10+ years)
• Communication skills
• Customer service
• Organizational skills
• Sales
• Microsoft Office
• Mechanical knowledge
• Inventory control
• Leadership
• Phone etiquette
Certifications and Licenses
Guard Card
February 2015 to February 2017
Driver's License
Additional Information
Strong verbal and personal communication skills; bilingual; critical thinker; self-motivated, initiative, maintain a high level of energy; punctual; close attention to detail; tolerant and flexible, adjusts to different situations; strong ability to organization and prioritization; problem analysis, use of judgment and ability to solve problems efficiently.
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