Customer Service Lead Server
Resume:
Nicholas Graumann
Friendswood, TX ***46
***************@*****.***
Lots of experience serving and ensuring guest satisfaction, a year of managing experience,3 years of bartending experience, 8 years of serving experience, and 6 years carhop experience. I've spent most of my adult working hours taking care of guests
Authorized to work in the US for any employer
Work Experience
Server/Bartender
Outback Steakhouse-Webster, TX
March 2021 to July 2024
All server duties and responsibilities. Some bar help and training new servers Server
Dave & Buster's-Webster, TX
January 2019 to June 2020
Server duties and cleaning
Server
New Star cafe-Broomfield, CO
October 2016 to January 2017
Lead server, opening waiter with attention on the bar and serving alcohol Server/Bartender
Monterey's Little Mexico-Dickinson, TX
May 2016 to October 2016
Serving duties, chores, selling margaritas, pushing the special beverages, great customer service Server
Steak n Shake Franchisee-Webster, TX
March 2016 to October 2016
Server make change, ensure guest satisfaction
Server
Red Lobster-Webster, TX
January 2016 to May 2016
Server, take care of guests count money ensure food was brought out correctly in a timely manner Server/Bartender
Bubba's shrimp palace-League City, TX
January 2016 to May 2016
Opening server for the fine dining side. Had a wine presentation and it was very formal. Also had more training as a bartender here
Car Hop
Sonic-La Porte, TX
October 2011 to March 2015
Responsibilities
I take orders, provide great customer service, I make change, I clean and help with inventory. I am a great employee and I really enjoy working with people. Accomplishments
I started out making $3/hr. and received a crew raise to $7.25/hr. for my dependable hard work. Skills Used
I have very good listening skills, I have awesome customer service skills and I am a leader at my job. I enjoy working with the public and I make customers happy. Assistant Manager
Sonic Drive-In-League City, TX
January 2014 to January 2015
Opening manager, key holder, in charge of inventory and interviews, hiring manager, counting money and ensuring deposit was correct
Car hop
Sonic-Friendswood, TX
March 2009 to February 2011
Responsibilities
I took orders, made change, helped with inventory, provided excellent customer service and cleaned Education
Hed
Skills
• Communications, relationship building, patience, sense of urgency (6 years)
• Bartending
• Restaurant Experience
• POS
• Restaurant Management
• Serving Experience
• Food Service
• Cash handling
Certifications and Licenses
ServSafe
May 2016 to Present
Serving duties and proper food storage protocol
TABC
May 2016 to Present
Certified to sell alcohol, watch for guests alcohol intake and sell responsibly Food Handler Certification
March 2024 to March 2025
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