Customer Service Continuous Improvement

Jeffrey Resnick

Santa Ana, CA 714-***-**** ****************@*****.***

Objective

High-performing Customer Service Professional with a passion for helping others and giving them peace of mind. Twenty years of professional experience impacting positive organizational outcomes through an outward mindset and problem-solving curiosity. Confident in ability to collaborate with cross-functional teams to solve complex customer issues. Committed to continuous improvement and contributing to team success. Skills

• Exceptional customer service skills with a proven track record of delivering outstanding service. • Strong communication and interpersonal abilities, fostering positive relationships with customers and colleagues • Proficient in point-of-sale (POS) systems and cash handling, ensuring accurate and efficient transactions • Detail-oriented and organized, ensuring accuracy in processing returns, orders, and purchases • Ability to multitask in a fast-paced environment, managing competing priorities while maintaining a high level of customer service

Professional Experience

Special Services Associate, The Home Depot Orange, CA January 2023 to June 2024

• Efficiently process returns from customers, averaging 8 to 15 customers per hour, while ensuring accurate documentation and adherence to company policies and procedure

• Handle customer purchases and transactions, maintaining a high level of accuracy and attention to detail to ensure smooth transactions and customer satisfaction

• Expertly retrieved online orders for customers, ensuring timely and accurate fulfillment of their requests

• Facilitated curbside pickups by delivering orders to customers' vehicles in a prompt and courteous manner, ensuring a seamless shopping experience.

Customer Service Associate, Republic National Distributing Company Tustin, CA August 2022 to December 2022

• Received and entered orders from customers and sales personnel

• Entered and tracked special type orders including pick-up & send, warehouse breakage, customer complaints and return authorizations

Customer Success Representative, Refi.com LLC - Irvine, CA March 2020 to June 2022

• Answered 50 to 70 inbound calls per day

• Resolved issues to customer satisfaction •

•Maintained expectations regarding call quality and resolution time

•Prequalified customers for refinancing their homes Customer Service Representative, Ox Car Care Irvine, CA January 2019 to December 2019

• Processed 25-30 orders per day

• Responded to inbound customer inquiries

• Worked with inside sales team on outbound calls to customers to resolve order issues to customer satisfaction Customer Service Rep, Innovative Medical Solutions Costa Mesa, CA March 2018 to Nov. 2018

• Assisted customers with placing their orders

• Entered orders into the order entry system

• Used scripts to provide information about product's features, prices, and value proposition • Recorded calls and sales data in CRM.

Inside Sales Representative, GCI Solar - Huntington Beach, CA June 2012 to December 2017

• Received 50-60 inbound calls from prospective clients and internet inquiries

• Placed high volume of outbound calls to prospective clients via webform

• Closed deals to achieve monthly sales quotas

Sales Representative, Verengo Solar Orange, CA June 2006 to May 2012

• Worked in high volume call center to introduce home energy solutions to homeowners

• Set appointments that generated $2 million dollars in top line revenue Education: High School Diploma, Birmingham High School Van Nuys, CA

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