Customer Service Data Entry

Dasia McBride

Sunrise,FL 954-***-**** **************@*****.***

SUMMARY

· To obtain a position as a team contributor, I offered five years’ experience in a customer service setting specialize in data entry,Money operations,Office work,and Grocery with a particular talent for building a solid customer base. I am a Customer Service/Sales professional that excels in fast-paced, deadline driven environments also I am client focused, team-oriented who works well in a collaborative setting, yet thrives on personal achievements.

Highlights

• Strong customer service & interpersonal skills

• Creativity in sales and marketing strategies

• Exceptional computer skills needed for design and data entry

• Cash Management & Office skills

• Excellent problem solver

• Eager to learn

• Well Organized & detailed

• Hard working and reliable

• Strong team player

•Customer Support

•Chat/Email Support

•Ability to demonstrate strong writing skills and spelling grammar

•Effective telephone and interpersonal skills

•Strong Problem solving skills

•Proficient computer navigation skills

•Manage large amount of incoming calls

•Generate sales leads

•identify and assess customer’s needs to achieve satisfaction

•Provide accurate, valid and complete information by using the right methods/tools

EXPERIENCE:

CUSTOMER SERVICE REP BANK OF AMERICA AUGUST 2022- MARCH 2023

•Check the status of customers accounts and track checks and payments

•Prepares report by collecting, Analyzing and summarizing Information

• Ensures legal compliance By following company policies, Procedures and guidelines

• Maintains quality customer service By following Customer Service practice And responding to customer inquiries

•Review and explain account charges

•Assist banking customers who are victims of fraud, theft or identity theft

•Assist customers with replacing lost and stolen credit cards or debit cards

•Assist with address changes

DATA ENTRY CSR GARDEN MEDICAL SUPPLIES JUNE 2021-AUGUST 2022

•Input data into database system and periodically creates reports based on the information

•Answer inbound calls

•Create and manage spreadsheet

•Regularly update existing database system records

•Produce Reports

•Retrieve data as requested

•Control the data probity by performing comparative analysis of different sources

Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners

Type in data provided directly from customers

Create spreadsheets with large numbers of figures without mistakes

Verify data by comparing it to source documents

Update existing data

Retrieve data from the database or electronic files as requested

Perform regular backups to ensure data preservation

Sort and organize paperwork after entering data to ensure it is not lost

EDUCATION:

ASSOCIATES DEGREE

ATLANTIC TECHNICAL COLLEGE

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