Service Delivery Program Management

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POOJA M. KHUNGER, PMP, CSM CSSGB

S E N I O R T E C H N I C A L P R O G R A M M A N A G E R Livermore, CA 94550 *****.*****@*****.*** 408-***-**** LinkedIn Profile ENTERPRISE APPLICATIONS PROGRAM MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AGILE DELIVERY MANAGEMENT DIGITAL TRANSFORMATION

Results-driven technology leader with 20+ years of global experience in Enterprise Web/Business Application delivery (Design, Development, Solutions, and Service delivery), and Cloud Implementation/Migrations. Proven track record of executing large-scale programs while leading diverse, cross-functional, geographically dispersed teams. SME knowledge in custom applications development, with a focus on strategic business solutions and successful technology implementations. Strong change agent highly skilled in partnering with executives to introduce digital practice, including capacity planning, technology roadmap, and workforce development for enhanced operational efficiency. Won the prestigious Business President Award for Business Applications Support, along with other numerous recognitions as an exemplary performer. CORE EXPERTISE

Strategic Planning Team Building & Leadership IT PMO People Management Business Process Improvement Vendor Management IT Strategy Product Development Stakeholder Management Cross-Functional Collaboration Agile Project Management Business Continuity Interpersonal Communication Budgeting & Forecasting Time Management Risk Management Service Delivery Excellence QA/QC Relationship Building Change Management Business Process Management & Reengineering Solution Architecture Requirements Analysis TECHNICAL PROFICIENCIES

Languages: C#, ASP.Net, JavaScript, VC++, PL/SQL

Software & Tools: IaaS, PaaS, Azure App Services, SQL Azure, AD, MS SQL Server, Oracle, Windows, Microsoft Office SharePoint Server

(MOSS), SharePoint, Windows Cluster Server, SQL Server, IIS Server, File Server, Proxy Server, Exchange Server, SMS Server, Microsoft Office 365 (Word, Excel, PowerPoint, Outlook), Power Shell, MS Visio, Azure DevOps Server, MS Project, Salesforce, Workday

Core Tech Skills: Data Modeling, Database Development, Stored Procedures, Triggers, Integration & Analysis Services, Enterprise Applications, Software Development Life Cycle, E-Commerce applications, Web Portals, Cloud Computing, Application Modernization, Cloud Engineering, Digital Landscape, Azure Optimization, Application Re-Platforming & Migrations, Data Migrations, Scaled Agile Framework, Waterfall Methodology PROFESSIONAL EXPERIENCE

CAPGEMINI, Santa Clara, CA May 2021 – Oct 2023

Senior Project Manager/PMO Lead

Strategically planned and coordinated new initiatives and product releases in collaboration with Customer Program Management team and managers at a world leader in Engineering and R&D services. Led a globally distributed staff of 30+ Engineers/Architects, Project Managers, and client teams to achieve product release goals and objectives

Managed budgets, identified requirements from cross-functional teams/vendors, and ensured adherence to business objectives. Mitigated risks and seized opportunities across multiple projects, collaborating with other program managers and PMO.

Analyzed and reported on program risks, maintaining stakeholder transparency and confidence. Conducted process mapping, facilitated stakeholder meetings, and drove change management efforts.

As PMO lead, ran Capgemini PMO meetings and owned updates to various Project documents like Project Charter, Project Plan, Schedules, Issues Tracker etc. for regular plan updates

Engaged with Product owners to set timelines, facilitate effective communication, and maintain Product backlog. Steered the development team in task allocation, obstacle removal, and progress tracking, meeting all sprint goals.

Hosted daily stand-ups (Scrum) and retrospective meetings, fostering team collaboration and continuous improvement. Briefed Product Managers and stakeholders on team progress and milestones.

Key Accomplishment #1: Managed a diverse 30-member Customer team across different geographies to resolve cohesion issues while enhancing efficiency, trust, and deliverable quality by implementing Agile methodologies. Deployed 5 major high quality releases with no customer escalations.

Key Accomplishment #2: Revamped and streamlined technical components across distributed labs in multiple U.S. locations. Significantly reduced facility and resource costs and minimized delays by addressing technical issues. Decreased issue resolution time greatly due to the team’s compliance with established processes and patterns. CHEMOURS, India Jul 2015 – Jul 2020

Applications Solutions & Service Delivery Leader

Developed and maintained applications for a prominent chemical manufacturing company. Managed engineering teams on a global scale. Spearheaded key strategic projects, translating business requirements into timely implementations. Led application migrations to Azure Cloud.

Led a seamless implementation and rollout of SaaS based applications like Workday by coordinating with the IT vendor, Workday teams, HR Policy owners, and IT management. Established HR processes and data migration for 9K employees worldwide. Migrated Business Applications and Servers to Azure Cloud, aligning with business/IT stakeholders and transitioning the data center from on-premise to cloud as part of a strategic 2 P a g e

digital transformation initiative.

Pioneered the pre-cursor program for Oracle Elimination, involving the migration of 50+ application databases. Liaised with Business Leaders, Application owners, IT Support vendors, and Database admins to migrate all applications to Azure with SQL Databases, cutting all license costs.

Played a pivotal role in the Corporate program focused on migrating data center operations from on-premise to cloud, optimizing the Cloud environment through the adoption of industry best practices. Transitioned multiple large on-premise applications to an SAA model and migrated numerous small sales applications to Salesforce.

PMO Lead for various Global Business applications and large programs like Oracle to SQL migration and Workday Implementation for Asia Pacific.

Decommissioned legacy Microsoft Windows Servers, mitigated all risks, and managed Business Applications/Server migrations to Azure Cloud.

Conceptualized and implemented a comprehensive Applications Health Monitoring program, enhancing scalability and robustness by configuring 40+ Business and Finance applications for health checks while automating issue monitoring and segregation.

Owned and managed the Domains Portfolio for all Chemours Domains, controlling Public Domains Administration, Registration & Masking, and coordinating with relevant teams for a smooth administration and security with Domain Registrars and Certificates authorities.

Key Accomplishment: Conducted in-depth analysis during the Spin-off to identify and rationalize business applications, optimizing a future roadmap based on usage, support, and maintenance costs. Partnered with Microsoft, Accenture, Infosys, and DuPont technical teams to reduce costs, emphasizing Applications Rationalization. Led the transition of applications from Dupont to Chemours and onboarded new vendors while interfacing with businesses for requirements, design, development, and delivery. Led change management/control and configuration management processes for projects. Administered IT-SOX controls for Applications and Databases, resulting in successful Corporate Compliance campaigns. DUPONT, Gurgaon, India Apr 2008 – Jun 2015

Excelled in various multifaceted roles during a 7-year tenure with a leading U.S. multinational chemical company. Acknowledged by senior leaders for top performance in Minimum Business Infrastructure projects. DuPont Danisco IT Integration Leader for Danisco Business (May 2012- Jun 2015)

Served as the IT Integration Leader for Danisco Business at DuPont, acting as the primary interface between IT and Danisco. Held oversight of the Applications Landscape Assessment and Integration of Danisco Applications portfolio with Dupont.

Led the integration of IT processes between Danisco and DuPont, including operations management and vendor onboarding for the integration of their applications landscape

Applications Solutions & Service Delivery Leader (Apr 2010 – Apr 2012)

Championed the global implementation of SharePoint across DuPont, involving cloud and on-premise environments, design, workflows, and migration from Lotus Notes. Spearheaded cost reduction initiatives through Applications Rationalization during various M&A activities.

Played a key role in DuPont's Move to Microsoft project, including collaborating with Microsoft, Accenture, Infosys, and DuPont technical teams to architect/implement multiple SharePoint environments, enterprise search, and customer collaboration tools. Microsoft Applications Team Lead (Apr 2008 – Mar 2010)

Liaised with Asia Pacific businesses to lead a 20+ member development team in creating custom business applications for various functions, including Logistics, Sourcing, Sales and Marketing, Distribution Management, HR/Payroll Operations, and Performance Management.

Managed vendor relationships and project requirements for RFPs, while overseeing the application support portfolio with vendors like TCS and Wipro to ensure high-quality delivery and implementation of business applications. ADDITIONAL EXPERIENCE

Microsoft Team Lead Intrasphere Technologies (Deloitte), India

Led a .Net and SQL Applications team in developing web applications for key clients using MS Office SharePoint Services, C#, ASP.Net, and SQL Server. Contributed to product development for Reval HedgeRx® under the "SaaS" model, delivering derivatives risk management solutions. Project Leader / Analyst / Software Developer Cressanda Solutions, India

Supervised a 25+ member team in the UK to enhance the flagship iServer product suite, transforming it into an enterprise-level Visio. Won the Customer Delight Award for product development excellence. Senior Systems Analyst & Developer FutureSoft, New Delhi, India

Performed as a Microsoft Certified Solutions Developer, pioneering the development of the web-based application Airtel Zingmail. Built a multi- user application for GE Capitals, focusing on card transaction management for GE-SBI cardholders. Lab Intern NIIT Technologies, Noida, India :Provided assistance to students during their project initiatives and offered support in debugging code EDUCATION

Master of Business Administration (MBA) in Information Technology, All India Management Association (AIMA) New Delhi, India Bachelor of Commerce (BCom) in Business Studies, University of Delhi New Delhi, India GNIIT Certificate in Software Technology & Systems Management, NIIT (National Institute of Information Technology) New Delhi, India CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Project Management Professional (PMP), Project Management Institute Certified Six Sigma Green Belt (CSSGB), ASQ ISO Certification, TQMI Certified ScrumMaster® (CSM®),

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