Call Center Software Engineer

Braden Ripple – Software Engineer – Puyallup, WA – ************@*****.***

Links -> My site, github, facebook, hackerrank, linkedin, codepen, leetcode, stackoverflow Ripple Consulting March 2019 to Current

Worked with students and professionals in computer science primarily in Python, Java and Matlab, as well as bash script, powershell, and Javascript helping them through challenging homework assignments in data encryption, image recognition, etc. This of course has been very rewarding in that I’ve been able to help identify technological issues taking complex problems and breaking them down to workable usable code. Kholani Marketing January to December 2017 - Salt Lake City, UT Provide actual truck driving recruits using data extraction filtering out non viable candidates using regex to find specific terms, Selenium Requests to login to and extract data from a website, Sublime text to make colored text specific to a language more readable and twilio to provide easily embedded code for texting thousands of candidates. Technologies: Python, Twilio, Selenium, Regex, Sublime, Git, Pip, Numpy

(Contract) ITC Infotech/Walmart-ISD September to December 2016 Bentonville, AR

IVR Rest Services:

Expanded Middleware service converting XML to JSON that provided call center ticket information previously only accessible to Walmart’s main call center expanding it to many other call centers within the organization including Sam’s Club, Walmart.com, and Walmart’s Call Center Tech Division. Responsibilities:

● Using Oracle’s RightNow Adapter, a back-end access tool, avoided problems with traditional database connections using RNOQL to make calls instead of PreparedStatements in JDBC.

● Used Walmart’s OneOps deployment tool to deploy web services on Walmart's openstack cloud using Jenkins deployment scripts, git source control, maven dependency management, Tomcat 8 server all managed within a VM with said tools implemented by OneOps itself.

● Pushed for the use of new tools, such as Cassandra in order to provide indexing for older technologies, such as DB2, so that common searches, such as the last 4 of ssn and one’s birth date did not require reindexing on every query.

Technologies: Oracle Service Cloud, DB2, SQLDeveloper, J2EE, Eclipse, REST, JSON, Git, maven, OneOps An App For That – April 2014 – May 2016 – Sacramento CA This is my Android app that is a simple word matching game that provides word matching quizzes in 16 different languages. Two versions of this app exist. The first, LanguageLineup, was done in Java using purely Java APIs for graphics, the second, using Corona SDK, was built in Lua which allowed for much smoother graphics and quicker development time. The apps can be downloaded here.

Responsibilities:

● Created and designed front end using Corona’s Composer API.

● Used python to download sounds of words in multiple languages using Google’s unofficial text-to-speech API

● Created a basic database for word association between words in multiple languages.

● Fulfilled google’s minimum design requirements for uploading an app. Environment: Lua, Corona SDK, Python

Education

Computer Science courses in Object Oriented Programming and Mobile App Development, Sierra College - 2014 Bachelor of Arts in Mathematics with minors in Russian and Chemistry, Utah State University - 2010 2

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