Data Entry Customer Service
Resume:
CRYSTA-MARIE JOHNSON
SKILLS
• Microsoft Office (10+ years)
• Microsoft Excel (5 years)
• Microsoft Outlook (3 years)
• Communication skills (10+ years)
• Computer skills (10+ years)
• Microsoft Windows
• Customer Service
• Clerical Experience
• Bookkeeping
• Adobe Acrobat
• Front Desk
• Mobile Devices
• Collecting Information
• Sorting and Labeling
Accounts Payable and Accounts
Receivable
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• Independent Worker
• Typing Manuscripts
• Updating Client Data
• Clerical Support
• Call Forwarding
• Paperwork and Documentation
• PowerPoint Presentations
• Running Errands
• Schedule Management
• Database Entry
• Taking Messages
• Data Entry Accuracy
• Editing
• Office Organization
• Office Supplies and Inventory
• Active Listening
• Reading Comprehension
• Document Scanning
• Critical Thinking
• Mail Handling
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Thrives in an organized and efficient environment when given clear direction. Dedicated to providing quality service to customers, clients and business peers. Authorized to work in the US for any employer.
WORK HISTORY
February 2024 - Current
Office Assistant Absolute Maintenance & Consulting, Long Beach, CA May 2021 - June 2023
Barista Starbucks, Smith's Food and Drug, Saint George, UT
• Organized and scheduled appointments for clients and staff members.
• Completed clerical tasks such as filing, copying, and distributing mail. Delivered clerical support by handling range of routine and special requirements.
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• Interacted with customers by phone and email to provide information.
• Maintained and updated office records, both digital and physical. Prepared and edited documents to produce precise, accurate and professional communication.
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• Input data into spreadsheets and databases.
• Achieved basic knowledge of industry in short period of time. Maintained composure and positive attitude in a high stress/high conflict environment.
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Created new and updated marketing content (i.e. business cards, social media posts)
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Ran errands for company (i.e. mail pickup/dropoff, personal items pick up)
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Prepared professional letters for correspondence to facilitate conflict resolution.
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• Achieved title of Lead Barista and manager.
Oversaw the cleaning of counters, machines, utensils, and seating areas daily.
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• Maintained regular and consistent attendance and punctuality. Listened carefully to customer requests and created personalized, delicious beverages, which improved customer experience up to 20 points in one month.
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Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
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Memorized recipes for specialty coffee beverages and seasonal offerings quickly.
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Made and served brand-specific café beverages with focus on speed, quality and consistency.
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CONTACT
Lakewood, CA 90715
***************@*******.***
March 2021 - May 2021
Secretary/Receptionist STATEWIDE RECOVERY, St. George, UT September 2020 - March 2021
Cashier Adventure Guide, Maverik, St. George, UT
July 2020 - October 2020
Customer Service Harmon's Grocery, Santa Clara, UT Trained new team members with positive reinforcement and respectful, encouraging coaching.
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Elevated customer loyalty by using strong communication abilities to resolve customer problems.
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• Placed supply orders
• Scheduled employees
• Planned and organized upcoming events.
Delivered quality customer and client services via phone communications.
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• Excelled in delivering quality results for customer and client needs Achieved exceptional customer interactions during high conflict situations
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• Navigating Outlook and Gmail
• Perfected organizational skills
Entered data into system and updated customer contacts with information to keep records current.
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Maintained office supplies inventory by checking stock and ordering new supplies.
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Provided clerical support to company employees by copying, faxing, and filing documents.
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Responded to emails and other correspondence to facilitate communication and enhance business processes.
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Created and updated records and files to maintain document compliance.
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• Maintained electronic filing systems and categorized documents.
• Cash handling
Helped customers complete purchases, locate items, and join reward programs.
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• Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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Responded promptly to requests for assistance, spills and customer inquiries.
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• Cleaning and sanitizing
• Working under pressure
• Processing negative inventory count
Greeted customers entering store and responded promptly to customer needs.
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• Built relationships with customers to encourage repeat business. Assisted in collecting customer's online orders and processing payments for purchases
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• Responsible for cashier duties
• Handled online orders and credit card transactions
• Assisted customers with warm and professional attitude Immediately brought critical issues to customer service manager for resolution.
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• Kept high average of performance evaluations.
• Investigated and resolved customer inquiries and complaints quickly. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming,
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June 2017 - June 2020
Lapping Technician 5N Plus, St. George, UT
June 2014 - May 2017
Field Technician AGEC, St. George, UT
positive experiences.
• Excelled in learning the proper processing of germanium wafers. Ensuring that product meets specifications that comply with customer orders
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• Knowledge and proper handling of highly corrosive chemicals
• Maintained inventory count.
Communicated with leaders on various subjects to ensure production needs and protocols were met.
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Troubleshooting various large machines using computer and mechanical methods.
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Performed in place density testing, with level 2 nuclear gauge, to determine compaction on soil.
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• Knowledge and proper use of hazardous equipment. Work performed and recorded test results and reported to head engineers of company, excavators and city to allow for proper building of structures
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• Performed duties of dispatcher and clerical work for company. Communicated with customers to provide updates, gather information and resolve issues.
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Communicated with supervisor to report progress, discuss issues and seek guidance.
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Collaborated with other field technicians to resolve complex technical issues.
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Delivered high-quality work by diligently following standard operating procedures.
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• Kept detailed records of field measurements and data. Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
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EDUCATION
05/2008
High School Diploma
Manti High School, Manti
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