Store Manager Customer Service
Resume:
TC
T A Y L O R C O X
Helped customers navigate store, complete sales, and process returns.
Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
E X P E R I E N C E
Spectrum March 2018 - February
2023
ASSISTANT STORE MANAGER
Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
Increased sales by overseeing successtul promotional strategies and in-store events.
Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
ASSOCIATES OF APPLIED SCIENCE,
MAJOR IN FINANCIAL ACCOUNTING
2014-2017
Cuyahoga Community College
E D U C A T I O N
TAYLOR L. COX
Proficient in PeopleSoft,
QuickBooks, and MicroSoft
apps
Document & Cash auditing
Employee training and
development
Inventory counting
Staff management
Payroll & budgeting
I am an experienced and empowering
retail supervisor with ten years of
experience in operations management
combined with successful leadership
roles. Strong creative and analytical
skills. Team player with an eye for
detail. Excels in fast-paced
environments driven by focus on
customer satisfaction and high-quality
team performance.
Columbus, Ohio
****.****@******.***
S K I L L S
S U M M A R Y
C O N T A C T
S T O R E M A N A G E R
Spectrum August 2017 - March 2018
SALES ASSOCIATE
Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
Boosted sales consistently, building attractive displays and effectively merchandising products.
Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers.
MetroPCS May 2015 - July 2017
STORE TEAM LEAD
Maintained continuity of leadership by filling in for store manager and backing up management directives.
Promoted teamwork, collaborating with associates to accomplish daily goals. Sustained sales with balanced, diversified stock, keeping backroom organized and shelves replenished.
Payless ShoeSource January 2012 - July 2015
ASSISTANT MANAGER
Helped senior managers run smooth operations by independently handling day-to-day requirements.
Coordinated employee schedules to provide adequate coverage according to business demands. Promoted products with successful sales based on effective planning, merchandising, and employee preparation.
Payless ShoeSource March 2010 - January 2012
SALES ASSOCIATE
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