Customer Service Assistant Manager
Resume:
Erica Bowen
Albany, GA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Receptionist/Assistant
Friendly Tax Service-Leesburg, GA
January 2024 to June 2024
Filing, charting, updating customer accounts, assisting tax preparer, clerical duties Research Associate
Dynata-Albany, GA
January 2020 to February 2023
Cashier
Morgan Food Mart-Morgan, GA
March 2019 to April 2020
cashier, cooking, cleaning, stocking
Assistant Manager
Abby Oates Floral and Gifts-Dothan, AL
January 2008 to December 2017
receptionist duties, receiving orders, confirming orders, delivering orders, cleaning, and anything else that may need doing
Mental Health Technician
Laurel Oaks Behavioral Health Center-Dothan, AL
January 2012 to December 2014
CNA - Certified Nursing Assistant
HENRY COUNTY HEALTH & REHAB-Abbeville, AL
January 2010 to November 2012
Helping residents with daily care, charting and documenting, conducting safety rounds Education
Associate's degree in Addiction & Substance Abuse Counseling Albany Technical College - Albany, GA
May 2022 to Present
Associate's degree in Cybersecurity
Albany Technical College - Albany, GA
May 2022 to Present
GED
Skills
• Cash Handling
• Cleaning Experience
• Food Preparation
• Host/Hostess
• Cashiering
• Flexibility
• Reliability
• Problem-solving (10+ years)
• Problem-solving
• Team Work
• Assistant Manager Experience
• Home Care
• Cleaning
• Caregiving
• Senior care
• Alzheimer's care
• Personal assistant experience
• Dementia care
• Vital signs
• First aid
• Patient care
• Documentation review
• Cooking
• Laundry
• Meal Preparation
• Medication Administration
• Customer Service
• Vital signs (4 years)
• CPR (4 years)
• Analysis skills
• Typing
• Social media management
• Anatomy knowledge
• Customer support
• Google Ads
• Google Suite
• Computer networking
• Inside sales
• Communication skills
• Phone etiquette
• Bookkeeping (5 years)
• Addiction Counseling
• Individual / Group Counseling
• Office management (5 years)
• Management
• Customer service
• Microsoft Office
• Computer skills
• Customer support
• Communication skills
• Medical terminology
• Childcare
• Senior care
• Clerical experience
• Conflict management
• Personal assistant experience
Certifications and Licenses
Certified Nursing Assistant (CNA)
January 2010 to December 2016
mental health technician
January 2013 to December 2014
CPR/AED
May 2023 to May 2025
CPR Certification
AED Certification
May 2023 to Present
Assessments
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Home health aide skills — Proficient
November 2021
Providing care to patients in a home setting
Full results: Proficient
Written communication — Proficient
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Proofreading — Proficient
March 2022
Finding and correcting errors in written texts
Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Business math — Proficient
February 2022
Using basic math to solve problems in a business context Full results: Proficient
Protecting patient privacy — Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Security guard skills — Proficient
March 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Cleaner fit — Proficient
January 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Inside sales — Proficient
November 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Data entry: Attention to detail — Proficient
May 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Verbal communication — Proficient
March 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Front desk agent (hotel) — Proficient
November 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Bookkeeping — Proficient
June 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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