Customer Service Sales Associate

SM SID'TORIA MELTON

************@*****.*** 205-***-**** Birmingham, AL 35211

PROFESSIONAL

SUMMARY

Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

SKILLS Customer Service

Retail Sales

Inbound & Outbound Calling

Microsoft Office Suite

Data Entry

Verbal & Written

Communication

Attention to Detail

Marketing

Time Management

POS Systems Expertise

WORK HISTORY Customer Service Advocate Appen - Remote 10/2019 - 08/2023 Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

Completed opening and closing functions to meet operational needs.

Customer Service Agent Arise - Remote 08/2016 - 10/2019 Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Responded to customer calls and emails to answer questions about products and services.

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously. Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Sales Associate Walmart - Gardendale, AL 02/2015 - 08/2016 Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Generated new sales leads to achieve and exceed monthly sales goals.

Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate Walgreens Pharmacy - Cullman, 01/2013 - 12/2014 AL

Provided positive first impressions to welcome existing, new, and potential customers.

Solved customer challenges by offering relevant products and services.

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate CVS Pharmacy - Trussville, AL 01/2011 - 05/2013 Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging. Managed returns, exchanges and refunds in accordance with store policy.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

EDUCATION Athens State University, Athens, AL

Bachelor of Science: Accounting

Wallace State Community College - Hanceville, Hanceville, AL 2016 Associate of Applied Science: Financial Management

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