Customer Service Learning Systems

Kathleen Briane Lane

**** ******* ***. *. **** Falls, ID 83301 208-***-**** ********@*****.***

Objective

To obtain a position with your company.

Education

·High school diploma- Dec. 1997- ICS Learning Systems

·Interior decorating diploma -May 1999- ICS Learning Systems

·Studied one year of business management from University of Phoenix-Oct. 2014-Oct. 2015

Skills & Abilities

CUSTOMER SERVICE

: 3 years of telephone communications skills and etiquette.

: Experience with handling angry or mean customers. Experience with problem solving.

: Plenty of cash register experience, handling money, and making deposits.

: Four years of customer service skills

: Four + years of sales experience.

: Some computer knowledge including Microsoft word, excel, and publisher.

SALES

. 3 years of telephone sales and up-sales for an outbound calling center. Six months as a sales clerk for retail clothing store. Eight years selling various items for Boy Scouts Of America.

COMMUNICATION

. 3 years as a Telephone Sales Rep. plus eight months of supervisor exp. while there. Job duties included: answering office phone, directing calls, and suspending and firing employees.

LEADERSHIP

·Eight months supervisor experience. Eight years being a cub scout leader for BSA.

Experience

TSR TELEPERFORMANCE USA 06/2000-07/2003

·Customer service, sales, data entry. Was promoted to supervisor where duties included, handling bad situations, answering phones, firing employees, paper work and making sure 16 tsr’s are doing their job correctly.

SALES CLERK BLACK ROCK CLOTHIERS 08/2003-02/2004

·Clothing and jewelry sales. Inventory. Putting together online orders and packaging. Answering phones, handling the cash register and credit card machine. Opening and closing the store. Setting up window and floor displays.

CASHIER RIDLEYS 03/2005-07/2006

. Checking out customers. Counting out till. Stocking and facing shelves.

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