Customer Service Data Entry

RACHAEL EARL

Horn Lake, MS *****

901-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Customer Service

Problem-solving abilities

Data Entry

Office Administration

Remote Support

Help Desk Software

Data Recovery

Shipping and receiving

WORK HISTORY

12/2017 to Current Customer Service Representative ASI Services – Memphis, TN

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Responded to customer requests for products, services, and company information. Answered phone calls and answered questions from potential customers. Acted as first point of contact and set appointments for prospective clients. 08/2016 to 12/2017 Legal Administrative Assistant

Steve and Steve Law Firm – Memphis, TN

Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.

Prepared affidavits, letters and agreements for legal staff use. Generated pleadings and other legal documents for review by attorneys and paralegals.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Managed filing system, entered data and completed other clerical tasks. 07/2014 to 07/2016 Customer Care Advocate

New Breed Logistics – Memphis, TN

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Utilized customer service software to manage interactions and track customer satisfaction.

Operated switchboard and routed incoming calls to appropriate departments. Resolved customer issues and complaints promptly and politely, upholding satisfaction.

Acted as first point of contact and set appointments for prospective clients. Streamlined troubleshooting processes for increased productivity and reduced downtime.

EDUCATION

High School Diploma

Newellton High School - Newellton, LA

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