Customer Service Sales Representative
Resume:
KALANIT
SELITSKY
************@*****.***
Surprise, AZ 85379
Bold Profile
Resourceful Leader offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. PROFESSIONAL SUMMARY
Forever Living Products - Customer Service Specialist Scottsdale, AZ • 11/2016 - Current
Certus Healthcare Solutions - Sales Representative Dallas, TX • 07/2015 - 10/2016
WORK HISTORY
Managed high call volume while maintaining courteous and professional demeanor.
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Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
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Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
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Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
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Enhanced customer satisfaction by resolving issues promptly and professionally.
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Provided primary customer support to internal and external customers.
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Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
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Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
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Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
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Generated additional sales opportunities with upselling and cross- selling techniques.
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Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
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Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
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Increased sales revenue by identifying and targeting high-potential accounts.
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Expanded customer base through cold calling, networking, and relationship building.
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SKILLS
• Customer Service
• Leadership/Team Development
• Account Management
• Strategic Business Development
• Staff Motivation/Mentorship
• Problem solving
• Deadline-oriented
• Excellent time management skills
• Training and mentoring
• Adaptable/Flexible
• Verbal/written communication
• Medical Interpretation
• Fluent Bilingualism
• Microsoft PowerApps
• IT Troubleshooting
• Social Media Marketing
Phoenix Children's Hospital
Phoenix, AZ • 01/2016
Spanish Bilingual Assistant
Introduction to Medical
Interpreting: Language
Interpretation And Translation
University of California, Los
Angeles
Los Angeles, CA • 04/1998
Associate of Applied Science:
Information Technology
EDUCATION
CERTIFICATIONS
Certified Computer Programmer
and Analyst, National
Aeronautics and Space
Administration - 1998 - 2000
•
• Real Estate Training - 2003
CPSP - Certified Professional
Sales Person
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NWI Global - Interpretation Specialist
Portland, OR • 02/2015 - 06/2016
HealthNet - Interpretation Specialist
Woodland Hills, CA • 07/1994 - 05/1996
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
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Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
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Retained excellent client satisfaction ratings through outstanding service delivery.
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Used customer insights to develop innovative sales strategies to increase sales.
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Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
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Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
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Collaborated with educational institutions to provide language interpretation services during parent-teacher conferences and other school events.
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Enhanced communication by providing accurate and timely interpretations for clients in various industries.
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Strengthened company branding with the localization of marketing materials, websites, and social media content for target audiences.
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Streamlined business operations with precise translations of documents, correspondence, and presentations.
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Enabled effective communication at community events by providing on-site interpretation services for speakers and attendees.
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Facilitated international business transactions with expert translation of contracts, proposals, and agreements.
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Optimized workflow efficiency by developing a reliable system for organizing and prioritizing translation requests from multiple departments or clients simultaneously.
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Collaborated with interdisciplinary teams to provide comprehensive patient care, improving overall health outcomes.
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Conducted thorough assessments to identify individual patient needs, ensuring accurate diagnoses and appropriate treatment options.
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Enhanced patient satisfaction through compassionate care and open communication.
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Optimized electronic health records systems to ensure accurate documentation of patient information for enhanced continuity of care.
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• Educated clients and families about rights and responsibilities. Streamlined healthcare processes for increased efficiency and better resource management.
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Coordinated with insurance providers to secure coverage for necessary medical services, alleviating financial burdens on patients and families.
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Evaluated the effectiveness of current treatment protocols by analyzing data trends, informing adjustments that led to improved results.
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Answered patient inquiries and provided information about healthcare services.
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National Aeronautics And Space Administration, NASA - Computer Programmer Analyst
Pasadena, CA • 01/2000 - 01/2002
Advantage Care - Interpretation Specialist
Van Nuys, CA • 10/1992 - 10/1994
Participated in ongoing professional development opportunities to stay current on industry best practices, elevating the quality of patient care provided.
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Created databases, data entry systems, web forms, and other applications for diverse uses.
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Delivered high-quality software solutions within budget constraints by prioritizing tasks according to business requirements.
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Contributed to open source projects, providing valuable enhancements while gaining expertise in new technologies and programming languages.
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Streamlined software development processes by implementing agile methodologies, resulting in increased efficiency and faster delivery times.
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Conducted rigorous code reviews, maintaining high-quality standards and reducing the number of bugs in production environments.
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Ensured smooth deployment processes through proficient use of version control tools like Git.
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Stayed current with industry trends and emerging technologies, continuously expanding technical knowledge and skillset.
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Implemented automated testing frameworks for efficient identification of defects and reduction of manual testing efforts.
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Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
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Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
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Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
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Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
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Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
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Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
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Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
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Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
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Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
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References provided upon request.
REFERENCES
VOLUNTEER EXPERIENCE
• Forever Living - Rise Against Hunger
Boys and Girls Club of Metro Phoenix – Serving the homeless community food for the holidays
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Hebrew
Full Professional
Portuguese
Full Professional
Spanish
Full Professional
English
Full Professional
Russian
Full Professional
LANGUAGES
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