Customer Service Agent
Resume:
MICHAELA JOHNSON
Holly Springs, NC *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Exceptional Children's Teacher
Olympic High School-Charlotte, NC
August 2022 to June 2024
• Prepared students with disabilities to directly enter employment with marketable skills through the Occupational Course of Study Program (OCS).
• Successfully aided in securing employment for 67% of students by graduation date with a 100% graduation rate.
• Planned and provided individually crafted instruction.
• Managed student behavior, maintained classroom rules and expectations, and followed appropriate protocol in crisis.
• Effectively managed and lead team of teacher assistants.
• Collaborated with other learning professionals to meet the unique needs of each student.
• Expertly organized classroom files and ensured confidentiality of sensitive information Exceptional Children’s Teacher
Overhills Middle School-Spring Lake, NC
September 2020 to June 2022
• Implemented individualized classroom instruction to meet student needs.
• Conducted group and individual activities with students based on differentiated learning needs.
• Organized and led a field trip to the Spring Special Olympics 2022.
• Created and updated IEPs to ensure goals were met.
• Reduced disciplinary incidents by 40% through effective classroom management strategies. Operations Manager
S & J of Raleigh-Bunnlevel, NC
August 2017 to March 2020
• Increased office efficiency by 20% through implementation of new organizational systems and processes.
• Maintained accurate financial records using QuickBooks.
• Created proposals and handled permit applications for 25 construction projects.
• Streamlined logistics by implementing efficient route planning, load optimization, and scheduling.
• Ensured safety compliance by developing and enforcing safety protocols.
• Successfully executed construction projects by overseeing planning, execution, and quality control.
• Built and developed high-performing teams through recruitment, training, and performance management.
Recruiting/Licensing Specialist/ QP
Firm Foundation, Inc.-Fayetteville, NC
January 2007 to August 2017
Qualified Professional/Licensing Professional
• Ensured foster home compliance with licensing standards through regular home visits and reviews.
• Provided supervision, crisis intervention, and training to foster parents and staff.
• Collaborated with multidisciplinary teams/agencies to optimize child and family well-being. Recruiter
• Implemented effective recruitment strategies to identify and engage potential foster families.
• Guided foster families through the licensing process, providing support and resources.
• Built strong community partnerships to expand the foster parent pool.
• Utilized marketing and public relations to increase program visibility. Residential Group Home Director
Stephens Outreach Center-Fairmont, NC
September 2012 to April 2013
• Trainined and facilitated post-crisis response meetings with staff and program director.
• Conducted performance evaluations and facilitated reflective practice sessions for assigned staff.
• Led a residential facility for adolescents with developmental disabilities and mental health conditions.
• Oversaw daily operations in a residential facility for six adolescents, ensuring a safe and supportive environment through effective staff scheduling (10 staff members) and achieving a 100% staff coverage rate.
Education
Associates of Applied Science in Marketing and Retailing Fayetteville Technical Community College - Fayetteville, NC Bachelor of Arts in Business Management
Saint Leo University - Saint Leo, FL
Skills
• Business Management
• Presentation Skills
• Autism Experience
• Research
• Social Work
• Budgeting
• Crisis Intervention
• Case Documentation
• Mental Health Assessment
• Program Development
• Group Facilitation
• Advocacy
• Therapeutic Interventions
• Collaboration
• Community Resources Crisis
• Staff Supervision
• Quality Assurance
• Intervention
• Communication
• Case Management
• Organizational Skills
• Administrative Experience
• Management
• Staff training
• Recruiting
• Behavior Management
• Performance Management
• Classroom Management
• Teaching
• Meeting Facilitation
Assessments
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
HR: Compensation & benefits — Proficient
February 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Recruiting — Proficient
January 2024
Managing the candidate sourcing and selection process Full results: Proficient
Elementary school classroom management — Proficient April 2024
Managing behavior in elementary school classrooms
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
July 2024
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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