Systems Analyst Project Management Trainer

Lisa A. O’Clare

Newburyport, MA *****

*******@*****.*** 978-***-****

www.linkedin.com/in/lisa-o-clare-989b2415

SUMMARY

System Analyst and Training Specialist experienced in both Corporate and Healthcare environments. Excel at learning, configuring, modifying, and maintaining various software applications, documenting complex business processes, and supporting end users. Skilled in systems analysis, project management, consulting, and technical instruction. Comfortable working independently as well as part of a team.

EXPERIENCE

Self Employed Self Employed /eXp Realty 2022-Present

Clinical Systems Analyst II Point32Health – Canton/Remote 2020-2022

Managed Change HealthCare's InterQual product for the company. Met with business owners (RN’s) to show them the updated content each time a new release became available. Then “exposed” the approved content in both the Production and Test environments. Also, set up new users and troubleshot issues – including creating tickets with the vendor.

Provided production support for the current clinical core and portal applications, ticketing with user support and the configuration of member letters within the core clinical application MHK.

Configured correspondence and built assessments - working heavily with the business - in MHK’s UI, including regression and negative testing based on an iterative model.

System administrator for CCMS (Mckesson’s CareEnhance Clinical Software Management).

Oversaw the cleanup of business SLA’s. Worked with business units to determine unused SLAs and to inactivate them. Created and assigned logical names to active SLAs so they would be easily identifiable in the event of future changes.

Clinical Systems Analyst Ascend Hospice- Marlborough/Remote 2018-2020

Lead Trainer of Clinical EMR to clinical, non-clinical and office staff remotely and onsite. Provide exceptional customer support to these users as verified by 98 % of anonymous reviews.

Supported EMR upgrades, implementations, and changes to the EMRs through configuration, testing and training.

Participated in Clinical EMR support through submitting tickets, tracking, and resolving issues via multiple ticketing systems for multiple EMR products.

Supported clinical audits for all agencies and implemented resolutions resulting from audits.

Executed reports and forms audits to ensure old forms have appropriate signatures before being removed from production.

EMR Support/Volunteer Supervisor Ascend Hospice- Marlborough 2016-2018

Recruited by V.P. of Patient Access to centralize and manage intake operations and staff for all seven states into the MA office; and, to manage the e-referral systems and reports. However, the position was eliminated and remained local with the individual agencies. Transitioned to Volunteer Supervisor role which included recruiting, training, and supervising volunteers ; and, introducing them to hospice patients. Participated in team rounds, met with patients, provided direct patient care including Reiki and vigil visits. Participated in bi-weekly Interdisciplinary team meetings.

Integral part of the EMR upgrade team pre and post go live. Participated in testing, configuring software, and training super and end users. Conducted audits, reset passwords, and escalated issues as necessary. This led to a promotion to the Clinical Systems Analyst position.

Support Services Manager Boston Solar Company, Woburn, MA 2014-2015

Reported to the owners. Managed the team responsible for electrical and building inspections, applying for and obtaining permits, working with vendors and internal staff to schedule and ensure completion of Solar, HVAC, Insulation and Service Work projects. As Salesforce administrator, set up users, manage calendars, and make software changes as required by the various business units. Implemented Inventory Management system. Dealt directly with customers and managed all customer service-related issues.

Project Manager/Systems Analyst Amedisys, Inc., Boston, MA 2011-2014

Various roles including Project Manager, Team Lead and Systems Support Analyst.

Co-Managed the Electronic Medical Record system deployment readiness team. Met remotely with department managers to ensure a timely and smooth rollout, identify issues, and track proposed resolutions and timelines. Documented and distributed meeting minutes, updated SharePoint notes and go-live plans.

Team Lead Computer Associates Knowledge Base responsible for devising and implementing document submission, publication, and retirement strategy. Ensured unique and accurate articles, developed new templates and approval processes, and conducted team meetings.

Systems Support Analyst utilizing tools (remote assistance, remote desktop connection, SCCM) to resolve network, hardware and software issues including broadband, device drivers, printers, multi-functional devices, proprietary and Suncoast Electronic Medical Record systems, electronic signature capture, Cisco VPN, Direct Access, PeopleSoft, Microsoft Office, cellular, Internet.

EDUCATION & CERTIFICATIONS

Master of Science Management - Information Technology and Human Resources

Lesley College – Cambridge, MA

Bachelor of Science, Computer Systems

Daniel Webster College – Nashua, NH

Specialized Graduation Concentration in Applied Neuroscience

Cambridge College – Cambridge, MA

Massachusetts Test for Educations Licensure (MTEL)

Introduction to SQL Certificate

SkillUP by Simplilearn

OTHER INTERESTS / CERTIFICATIONS

●Special Olympics Volunteer

●Reiki Level II, I Certified

●Licensed Real Estate Agent

REFERENCES

●Jayne Zemgulis Ascend Hospice- Dir of Mngd Care/Ptn Access 603-***-****

●George Stebbins Polaroid – Supervisor 617-***-****

●Elizabeth “Betsy” Harding Ascend Hospice - Co-worker 978-***-****

●Jenn Fenuccio Ascend Hospice – Supervisor / Co-worker 508-***-****

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