Part-Time Customer Service
Resume:
Jacqueline G. Wakefield
*** ******* ****; Templeton, CA 93465
*******************@*****.***
SUMMARY
Through strong customer service, business development, and communication skills, I have successfully developed and enhanced several new and existing establishments in the food and beverage service industry. Exceptional abilities to multi- task in high-energy environments and create quality guest experiences under all circumstances are amongst my strongest attributes. Experienced in purchasing, cost management, staffing, and quality control, understanding of all aspects in restaurant and bar operations including laws and procedures related to alcohol and food sales and consumption, as well as California labor laws. Proficient in Aloha, Focus, Micros and CAKE point of sale systems and can successfully manage and train others on these platforms.
EXPERIENCE
Peachtree Hotel Management Group
La Bellasera - Enoteca Restaurant
(Banquet Captain/Server) –2022 - Current
Paso Robles, California
Responsible for daily restaurant set-up and service for morning shifts; occasional interactions with RetailKey POS for emergency and general POS issues; troubleshooting POS printer and IT issues on the fly. Worked closely with Sales/Events Manager to ensure proper set-up and service from beginning to end of all events including BEO overview, set-up, banquet- style service, maintenance and breakdown of events up to 150 guests. North County Restaurant Group
Comfort American Kitchen
(General Manager) –2019 - 2022
Paso Robles, California
Part of the limited team chosen to run take out during shut down times. Responsible for maintaining FOH staffing levels and scheduling, daily maintenance of CAKE POS, Doordash and Uber Eats tablets. Day to day floor responsibilities included supervising the flow of service, answering the phones and daily emails, booking and running private events of up to fifty guests, setting server sections and maintaining the cash reserve as well as bar and host drawers. Placed beer and wine orders weekly and assisted human resources with payroll bi-weekly. Answered directly to the regional manager and owner. HRB Restaurants LP
Cool Hand Luke’s
(Assistant Manager/Lead Bartender) –2019 - 2020
Paso Robles, California
Responsibilities included counting cash drawers at opening and closing of shift and setting up the bar for service. Served saloon guests at the bar top, bar tables, patio tables and service well with a cocktail list of over 20 signature cocktails. Received server checkouts at close and ran end of evening reports on Aloha POS. Managed the cleanliness of the bar as well as bartender weekly side-work.
Artisanal Brewers Collective
The Stalking Horse
(Assistant General Manager) –2017 - 2018
Los Angeles, California
Played a major leadership role in opening of new bar with focus on craft beer tap program including extensive media exposure and event sales. Created initial cocktail program as well as seasonal specials utilizing knowledge of creative mixology techniques and styles. Responsible for front of house scheduling and overall payroll, including creative and detailed development of training materials and led staff training sessions. Performed cost analysis for beer, wine and spirits as well as purchasing through multiple vendors. Maintained POS system and created templates for menu canvases. Responsible for quick Photoshop menu edits as well as website maintenance for food and beverage menu. Pitfire Pizza (Restaurant Manager) –2016 - 2017
Los Angeles, California
Responsible for front of house shift operations and guest interactions in a fast-paced quick service casual environment. Took lead role in daily invoice processing and GL coding, front of house scheduling and hiring and training on seasonal food and beverage menu items. Integrated new beverage training system to enhance staff’s overall knowledge of craft beer and wine varietals in order to increase alcohol sales and improve guest experience. Expedited and coordinated private family- based events with quick response and attention to detail. Citrus Hospitality Management
Perch / Mrs. Fish
(Restaurant Manager / Food & Beverage Administrative Manager) –2015 –2016 Los Angeles, California
Accountable for organizing daily payroll preparation for front and back of house staff. Responsible for crafted innovating cocktail recipes for specialty menus. Regularly manage floor staff for two restaurant units on a weekly basis with knowledge of both menus and staffing needs. Innovative buyer of new liqueurs, leading to bar enhancement, menu expansion and innovation of creative cocktails.
Barrel Down (Assistant General Manager) –2015
Los Angeles, California
Integral role in opening of new bar with concentration on craft beer tap program. Created initial cocktail program utilizing knowledge of creative mixology techniques and styles. Responsible for processing new hires, scheduling and payroll, including creative and detailed development of training materials and led staff training sessions. Performed cost analysis for beer, wine and spirits as well as purchasing through multiple vendors. Maintained POS system and created templates for menu pages. Coordinated maintenance and operation of a 40 tap system including rotating and core beers. Booked and supervised special and private events.
Grill Concepts, Inc. (Bar & Dining Room Manager / Special Events Manager) –2005 -2015 Los Angeles, California
Administrative duties for Daily Grill included daily corporate reports, staff supervision and inventory. Booked and ran private parties for up to 125 people. Increased sales in private dining events by 24.5% in 2012 and 31.8% in 2013 through prospecting and personally acquired contacts. Sustained and was recognized for the highest rate of repeat private party bookings among 40+ stores. Maintained wine program and staff training. Following the 2010 remodel and renaming of bar space to Public School 612, duties increased to include maintenance of a 20 tap beer system with a 10 tap rotation, pour management for menu cocktails, and organized educational events and brewery tours for employees. The Palms Bar (Bartender) –2005 - 2010
West Hollywood, California
Assisted with promoting themed and club nights. Handled opening, closing and restocking without supervision or security. An integral part of the guest experience creating lively staff morale, participating in karaoke and costume themed events, encouraging guest participation.
Casey’s Bar & Grill (Head Server / Bartender) –2003 - 2005 Los Angeles, California
Supervised flow of service during busy shifts. Managed server’s needs on POS system to ensure prompt guest service and efficient turnover.
CERTIFICATIONS
National Registry of Food Safety Professionals; Certificate #21933210; Expires 3/28/28 References Available upon request.
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